Welcome To

You’re at the center of everything we do

We’re here for you.

Our state-of-the-art fiber network, robust communications solutions, and industry-leading customer service mean we’re ready to serve you better than ever.

Welcome to Segra

We recently became part of Segra, one of the largest independent communications companies on the East Coast. With a world-class fiber infrastructure network and state-of-the-art data centers, Segra offers unparalleled speed and security. View full announcement.

As part of the NorthState experience, you’ve had access to innovative and forward-thinking communications and information tools. Your world just got bigger and better.

Segra offers the latest technologies including Ethernet, MPLS, dark fiber, advanced data center services, IP and managed services, and a whole host of voice and cloud solutions. Our customers include carriers, enterprises, governments, and healthcare organizations.

We also have a long history of serving the residential and small business markets. Like NorthState, Segra’s subsidiary, Lumos Networks, has been dedicated to residential and small business customers for over 100 years.

So welcome to the Segra family — we’re excited to be part of your future. We look forward to serving you.

Fiber

With Internet download speeds up to 1 Gbps and upload speeds up to 1 Gbps, we’ll keep you connected to the things that matter most.

And with Segra, our network is stronger and more reliable.

Service

Segra offers more than the latest technology and we are a standout in the marketplace in terms of customer satisfaction.

You’ll never be “just a number” here. In fact, we put you — our customer — at the center of everything we do. You’ll always have access to real people with real answers.

Frequently Asked Questions

  • Why did Segra acquire NorthState?

    Becoming part of Segra represents a great opportunity for NorthState customers to enjoy the benefits of an expanded line of products and services delivered on a world-class fiber network with industry-leading customer service.

    Like Segra, NorthState has similar company values most notably a customer-first philosophy and way of doing business; the combination of the companies will allow NorthState to be a better partner to its customers and community.

    Both companies lead their markets in customer satisfaction ratings for service and reliability. By leveraging the teams, services and the network assets of both companies, we will enhance our ability to provide innovative products and services to customers of all segments and size.

    NorthState has built something special in the Piedmont Triad area. Its combination with Segra will help support and accelerate the growth of both companies.

  • Who is Segra?

    Segra is one of the largest independent fiber bandwidth companies in the eastern U.S. It owns and operates an advanced fiber infrastructure network of over 30,000 miles that connects more than 10,000 locations and six data centers throughout nine Mid-Atlantic and Southeastern states.

    Segra provides Ethernet, MPLS, dark fiber, advanced data center services, IP and managed services, voice and cloud solutions, all backed by its industry-leading service and reliability. Customers include carriers, enterprises, governments, and healthcare organizations.

    In addition, Segra delivers high-speed, fiber-based integrated telecommunications services to residential and small-to-medium sized business customers in Virginia under the Lumos Networks brand name.

    To learn more visit www.segra.com.

  • Will there be any service changes?

    Your rates will not change as a result of this transaction. In most cases, your services will also remain exactly the same, only you’ll have access to a faster network and a wider range of products and services.

    For NorthState Technology Solutions customers, we are transitioning the professional services and VAR/reseller portions to Highpoint, an industry-leading professional services provider with the expertise and resources to meet your needs. Your services and terms will not changes as a result of this transition, and all existing purchase orders will be fulfilled. Segra will continue to support data-center managed services through its current enterprise service model under the Segra brand.

  • Will current agreements, proposals, and contracts be honored?

    Yes, current proposals or contracts will be honored.

  • Will sales and customer support continue to be local?

    Yes, all sales, call center, and support operations will continue as they do today.

  • Will the payment centers remain open?

    Yes, payment center hours and locations will remain the same. Please note that some payment centers have reduced hours due to COVID-19 precautions. View our current hours of operation.

There’s never been a better time to be a NorthState customer.

Our Fiber-based Internet solutions bring your worlds together with clear connections and steadfast speeds, even during peak times. View products and services for residential, business, and technology solutions.