Come work with us.

NorthState prides itself on being a local business that employs friendly, knowledgeable people. Current career opportunities with NorthState are listed below. We appreciate your interest in joining our team. You can also contact us at recruiter@nscom.com.

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Why Work at NorthState?

  • A supportive and innovative company culture

    A supportive and innovative company culture

    NorthState offers many exciting opportunities for you to learn, grow and advance in your career. Our goal is to provide the best, most technologically advanced products and services available supported by knowledgeable, motivated individuals that seek to exceed expectations for our customers.

  • A chance to lead the digital change

    A chance to lead the digital change

    NorthState has a progressive work culture that values integrity, stewardship, ownership, innovation, and growth. Each of us feels empowered to make a positive impact on the people around us, and our customers.

  • A competitive benefit package

    A competitive benefit package

    At NorthState, we are committed to providing our employees and their families with comprehensive benefits that exceed national benchmarks. This helps them stay healthy, feel secure, and maintain work/life balance.

Open Positions

  • IT Support Technician
    Posted 30+ days ago
    Job Type Full Time

    The IT Support Technician is a technical role in the Corporate Technology department, leveraging technical and troubleshooting skills to support users, manage infrastructure, solve technical issues and deploy technical solutions. 

    Essential Duties and Responsibilities: 

    1. Provides IT specific customer service to our end-users. This includes remote users authenticating via cloud services, and using cloud-based product sets. 

    2. Installs, maintains, and repairs end-user endpoints, including PCs, phones, tablets, printers, software packages, servers and other peripherals. 

    3. Performs network troubleshooting to isolate and diagnose common network problems related to connectivity, including the use of network monitoring equipment. 

    4. Maintains end-point management system to deliver a secure, highly available end-user experience. This will include Microsoft System Center, Enterprise Mobility & Security, InTune, and Group Policies. 

    5. Ensures users can consistently connect to their tools and data, on-site and remotely, using Active Directory, Azure AD, Single Sign On and Office 365.  

    6. Administers user accounts using Active Directory and Azure AD.  

    7. Addresses incidents as they arise, while performing daily maintenance and project work. Proactively solves user experience issues and seeks continuous improvement. Troubleshoots reported problems with the purpose of identifying and resolving root cause issues. 

    8. Administers server systems that provide end-user management, such as end point protection, patching, and remote management systems. 

    9. Tests and deploys upgrades, patches, and installations of new and existing software and hardware infrastructure. 

    10. Maintains IT asset management including hardware and software. 

    11. Evaluates new system technologies while researching and recommending best practices for more effective and viable solutions. 

    12. Sets up, manages, monitors, and troubleshoots audiovisual and video conference equipment for meetings and events. 

    13. Adheres to regular and predictable attendance and punctuality. 

    14. Performs other duties as assigned. 

    Supervisory Responsibilities: None 

      

    Most Critical Competency Categories:  

    · Analytical – Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures. 

    · Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics. 

    · Technical Skills – Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others. 

    · Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. 

    · Quality Management – Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness. 

      

    Knowledge and Skill Required: 

    · Education – Associate’s Degree (AA) or Bachelor’s Degree or three to five years’ experience, or equivalent combination of education and experience in related field. 

    · Language Skills – Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or government regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public. 

    · Mathematical Ability – Ability to calculate figures and amounts such as discounts, interest, commissions, proportion, percentages, area, circumference and volume. Ability to apply concepts of basic algebra and geometry. 

    · Reasoning Ability – Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret and extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. 

    · Computer Skills – Experience with personal computers, networking, hardware, and software, including Microsoft Office Suite, Windows OS, firewall, mobile devices, and active directory.  

    Additional skills and proficiencies:   

    o CompTIA Network+ or Security+, or Microsoft MCSA or higher certification preferred 

    o Experience supporting a remote user base using Azure AD and other cloud solutions strongly preferred 

    o Windows server/network environment administration of workstations, servers, Active Directory, Exchange, DNS, WSUS, Antivirus Security, UserState Virtualization (USV), User Experience Virtualization (UE-V), InTune, System Center, and Group Policy Management 

    o Network /Firewall/Switch knowledge – IP subnetting, VLAN and VPN technologies 

    o Remote Desktop infrastructure administrator – responsible for all terminal servers and remote desktop servers to ensure positive end-user experience 

    o Self-motivated and driven to improve professional and technical knowledge  

    o Experience in the implementation of standards, procedures and guidelines to support operational processes 

    o Strong interpersonal, organizational, time management, and planning skills 

    o Strong attention to detail; ability to perform duties with a high level of accuracy 

    o Able to organize work, engage in a variety of tasks simultaneously and consistently meet deadlines 

    o Proof of higher level reasoning skills, critical thinking, and mental acuity will be required as determined by a standardized employment test. 

     

    NorthState is committed to a diverse and drug-free workplace.

      

      

       

  • Outside Business Account Executive
    Posted 30+ days ago
    Location I-Center Greensboro
    Job Type Full Time

    This person will be a trusted advisor to NorthState Prospects and Customers and responsible for building quality, long-term relationships with organizational leaders within an assigned territory. He/She will be responsible for securing market opportunities and offering end-to-end technology solutions as well as developing proposals for Business Prospects and Customers. He/She will be responsible for using customer relationship front-end management to manage sales opportunities and provide appropriate reporting and forecasting of activity. The best fit for this role will display high-energy, be a self-starter, express creativity and innovation, display integrity and dedication, a strong work ethic, have a friendly, inviting attitude with EXCELLENT communication skills! 

    Essential Duties and Responsibilities: 

    1. Sells NorthState products and services within the assigned territory 

    2. Proactively prospects and cold calls new prospects by first researching the company website, LinkedIn, Facebook and any other Social Media presences for information before calling on 

    3. Conducts limited Account Management of a period of 3-4 months after the sell 

    4. Meets or exceeds key performance indicators (KPIs) set by manager  

    5. Achieves or exceeds monthly, quarterly and annual sales and revenue targets   

    6. Prepares and effectively delivers value proposition presentations to prospects via phone or in person 

    7. Responds to and manages incoming leads/evaluation requests from new prospects 

    8. Monitors and takes the necessary measures to ensure an adequate pipeline of opportunities via demand generation for consistent growth within target accounts 

    9. Adheres to entry and data collection of an accurate pipeline in CRM (Salesforce) allowing data driven results and reporting for all prospects from Lead through the Sale 

    10. Adheres to regular and predictable attendance and punctuality 

    11. Performs other duties as assigned 

      

    Supervisory Responsibilities: None 

      

    Most Critical Competency Categories:  

    · Interpersonal Skills – Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others’ ideas and tries new things.  

    · Oral Communication – Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. 

    · Written Communication – Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interrupt written information.  

    · Business Acumen – Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.  

    · Professionalism – Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. 

      

    Knowledge and Skill Required: 

    · High School Diploma or Associate’s Degree (AA) or one to three years’ experience, or equivalent combination of education and experience in related field. 

    · Language Skills – Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.  

    · Mathematical Ability – Ability to calculate figures and amounts such as discounts, interest, commissions, proportion, percentages, area, circumference and volume. Ability to apply concepts of basic algebra and geometry. 

    · Reasoning Ability – Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. 

    · Computer Skills – Contact Management Systems, Spreadsheet Software, and Word Processing (Microsoft Office) Software, Data Entry to Salesforce 

    · Additional Skills and Proficiencies –  

    ­ Salesforce 

    ­ Closing Techniques  

    ­ Presentation of Technical Information 

    ­ Customer Service  

    ­ Prospecting Skills 

    ­ Internal Communications (Team-building)  

    ­ Selling to Customer Needs 

    ­ Listening  

    ­ Telecom Product Knowledge 

    ­ Negotiation  

    ­ Territory Management 

    ­ Networking  

    ­ Time Management  

    NorthState is committed to a diverse and drug-free workplace.

  • Part Time Junior NOC Support Specialist, Raleigh, NC
    Posted 30+ days ago
    Location Raleigh DC
    Job Type Part Time

    This is a great PART TIME opportunity for College Students working towards a Business or IT major! We will work around college schedules. Opportunities available on 2nd and/or 3rd shifts Monday – Friday, weekends, and/or holidays.   

      

    The Part-Time (PT) Junior NOC Support Specialist will be working with the NOC Support Specialists I and II in the NSTS data centers and working less than 30 hours per week. Members of the NOC Support Specialist group are the first responders to all client needs. Employing both proactive and reactive approaches, the Temporary Junior NOC Support Specialist will monitor and respond to alerts from the various monitoring systems the company employs. He/She will learn to assess the situation and take the necessary action to ensure all functions of a client’s environment remain fully operational. This includes escalating high-level tasks to the appropriate team, while providing thoroughness and attention to detail that result in a proper handoff with the level of service we expect from our staff.       

      

      

    Essential Duties and Responsibilities:  

    1. Assists NOC Support Specialist I and II, Communications, Voice and Data, Security Managed Services, Systems Administration, and Backup & Recovery to identify incidents and determine the best course of action and follow through until completion. Common tasks include, but are not limited to:      

      

    Assists with the following:      

    · Continuously monitors the ticket queue and performance, health and availability of NSTS and client-owned IT resources under management; collect data and context necessary to escalate issues to Tier 2 teams.      

    · Responds to client phone and emails requests within established service level agreements.      

    · Performs routine tasks (e.g. facility walkthroughs, tape rotations, software/firmware updates and patches)      

    · Completes hardware replacements and installations including ram, hard drives, raid controllers, network cards, or other required hardware      

    · Completes or assists with client-based needs for construction and configuration of new servers and necessary applications      

    · Maintains and enhances the NSTS Technical Service Catalog and knowledge base  

    · Team player that is willing to step in and help the team complete mission critical tasks  

    · Adheres to strict regulations and procedures while signing in clients, guests, and vendors while escorting them to and from their respective approved locations      

    · Maintains client anonymity and confidential proprietary information       

    · Adheres to regular and predictable attendance and punctuality      

    · Performs other duties as assigned      

      

    Supervisory Responsibilities: None      

      

      

      

    Most Critical Competency Categories:  

    · Technical Skills– Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; shares expertise with others.       

    · Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.      

    · Project Management – Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.      

    · Attendance/Punctuality – Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.       

    · Quality – Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.      

    · Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed.      

      

    Knowledge and Skills Required:  

    · High School Diploma, no experience required. Must be a current college student working towards a Business or IT related major while maintaining a 3.0 or higher GPA.      

    · Language Skills – Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one on one and small group situations to customers, clients and other employees of the organization.       

    · Mathematical Ability – Ability to calculate figures and amounts such as discounts, interest, commissions, proportion, percentages, area, circumference and volume. Ability to apply concepts of basic algebra and geometry.      

    · Reasoning Ability – Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.       

    NorthState is committed to a diverse and drug-free workplace. 

      

      

      

      

      

      

  • Senior SOC Engineer II
    Posted 30+ days ago
    Location Winston-Salem
    Job Type Full Time

    This position can be remote within the Triad, Raleigh, or Charlotte.

    The Senior SOC Engineer II position is an upper-level position for personnel with solid IT Security background. The candidate will be involved with patching and administrating applications as necessary, along with other duties as assigned.   

    The candidate will be expected to apply solid reasoning and investigation to alerts before escalation, and recognize issues that may cause issues with SOC or customer infrastructure. He/She will review tools to ensure that they are functioning as expected. The Senior SOC Engineer II will also engage in active hunting for security issues in any customer data feeds that the SOC has access to, for the purpose of assisting the customer with protecting their environment.

    Essential Duties and Responsibilities:  

    1. Escalates alerts based on understanding of regulatory requirements  

    2. Writes moderately complex scripts to interface with tools as necessary to improve processes  

    3. Mentors SOC Engineers  

    4. Reviews consoles and alerts  

    5. Follows procedures as documented  

    6. Assists with onboarding new SOC clients  

    7. Reviews escalated alerts and provide guidance and feedback  

    8. Escalates unusual alerts and work with more senior resources to quantify them  

    9. Assists with administrating SOC infrastructure as necessary  

    10. Cross trains with other engineers  

    11. Searches for security and policy related issues within customer networks and monitored data feeds  

    12. Examines suspicious network traffic for malicious intent  

    13. Recommends updates to existing procedures  

    14. Performs complex confirmation that tools are operating as expected  

    15. Escalates unusual alerts  

    16. Assists and provides guidance with administrating SOC infrastructure as necessary  

    17. Adherence to regular and predictable attendance and punctuality  

    18. Performs other duties as assigned  

     

    Supervisory Responsibilities: None  

      

    Most Critical Competency Categories:  

    · Analytical – Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.  

    · Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.  

    · Professionalism – Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.  

    · Project Management – Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.  

      

    Knowledge and Skill Required:  

    · Bachelor’s Degree (BA) from four-year college or university, or seven to ten years’ experience, or equivalent combination of education and experience in related field.  

    · Language Skills – Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or government regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.   

    · Mathematical Skills – Ability to apply advanced mathematical concepts such as exponents, logarithms, quadratic equations and permutations. Ability to apply mathematical operations to such tasks as frequency distribution, determination of test reliability and validity, analysis of variance, correlation techniques, sampling theory and factor analysis.  

    · Reasoning Ability – Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.   

    Additional Skills and Proficiencies: 

    o Obtain training from additional categories  

    o Obtain second professional certification  

    o Develop and document improvements in security operations process and tool management  

    o Demonstrate leadership with respect to customer interactions and technical account management  

    o Demonstrate the ability to mentor more junior Engineers both in technical issues and the Stalwart culture and mindset  

      

    NorthState is committed to a diverse and drug-free workplace. 

      

  • Senior Solutions Architect – Infrastructure
    Posted 30+ days ago
    Location Charlotte
    Job Type Full Time

    The Senior Solutions Architect position is a critical role that supports both the sales and engineering delivery teams. The role manages networking, unified communications and/or data center related solutions throughout the project delivery lifecycle. This position requires a unique skill set that balances technical competency, excellent communication skills and business acumen to ensure that solutions are delivered on time, on budget, and right the first time.   

    This position will be located in the Charlotte, NC, area.

      

    Essential Duties and Responsibilities:  

    1. Assists the sales team to help clients and prospects identify technical solutions that support the business needs   

    2. Acts as the trusted advisor to NorthState’s clients and prospects related to infrastructure related solutions   

    3. Designs conceptual infrastructure solutions based on customer needs   

    4. Develops bill of materials required to support the proposed solution   

    5. Works closely with the performance management team to ensure quotes are accurate based on solution design    

    6. Writes proposals outlining project scope, approach and deliverables   

    7. Develops project work breakdown structures (WBS) to determine project pricing and project management   

    8. Works closely with the project coordinators to ensure projects are delivered on time and on budget    

    9. Works closely with the engineering delivery teams to ensure projects are delivered on time and on budget   

    10. Maintains technical awareness of technology trends that fall within the infrastructure space   

    11. Works closely with the technology partner sales and engineering teams to design and propose infrastructure solutions   

    12. Adheres to regular and predictable attendance and punctuality   

    13. Performs other duties as assigned   

      

    Supervisory Responsibilities: None   

      

    Most Critical Competency Categories:  

    · Oral Communication – Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.   

    · Written Communication – Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interrupt written information.    

    · Design – Generates creative solutions; Translates concepts and information into images; Uses feedback to modify designs; Applies design principles; Demonstrates attention to detail.    

    · Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.   

    · Strategic Thinking – Develops strategies to achieve organization goals; Understands organization’s strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.    

      

    Knowledge and Skill Required:  

    · Bachelor’ Degree (BA) or Master’s Degree (MA) or equivalent, or greater than ten years’ experience, or equivalent combination of education and experience in related field.   

    · Language Skills – Ability to read, analyze and interpret common scientific and technical journals, financial reports and legal documents. Ability to respond to commons inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors.   

    · Mathematical Skills – Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios and proportion to practical situations.   

    · Reasoning Ability – Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.    

      

    Additional Skills and Proficiencies:   

    o The Solutions Architect – Infrastructure position requires technical competency in one or more of the following areas:   

    Ø Local Area Networking design, implementation and support   

    Ø Wide Area Networking design, implementation and support   

    Ø Wireless LAN design, implementation and support   

    Ø Data Center technologies (compute, storage, virtualization, backup and recovery, etc.)   

    Ø Unified Communications (call control, voicemail, telepresence, conferencing)   

    o 10+ years of consultative engineering pre-sales and design experience.   

    o 10+ years of working with infrastructure technology partners such as Cisco, VMWare, EMC, etc.   

    o Technology related certifications from technology vendors such as Cisco, EMC, VMWare are a plus.   

    o Combined experience of infrastructure and security is a plus.   

    o Proven track record of designing, proposing and managing infrastructure related projects.   

      

    Additional Preferences:  

    · This position will be remote, and we are seeking a candidate in the Charlotte, NC, area.    

    · Cisco Certified Network Professional (CCNP)   

    · Enterprise networking experience   

    · Cloud Technology   

    · Enterprise understanding of technology    

     

    NorthState is committed to a diverse and drug-free workplace.