Come work with us.

NorthState prides itself on being a local business that employs friendly, knowledgeable people. Current career opportunities with NorthState are listed below. We appreciate your interest in joining our team. You can also contact us at recruiter@nscom.com.

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Why Work at NorthState?

  • A supportive and innovative company culture

    A supportive and innovative company culture

    NorthState offers many exciting opportunities for you to learn, grow and advance in your career. Our goal is to provide the best, most technologically advanced products and services available supported by knowledgeable, motivated individuals that seek to exceed expectations for our customers.

  • A chance to lead the digital change

    A chance to lead the digital change

    NorthState has a progressive work culture that values integrity, stewardship, ownership, innovation, and growth. Each of us feels empowered to make a positive impact on the people around us, and our customers.

  • A competitive benefit package

    A competitive benefit package

    At NorthState, we are committed to providing our employees and their families with comprehensive benefits that exceed national benchmarks. This helps them stay healthy, feel secure, and maintain work/life balance.

Open Positions

  • Cyber Defense Analyst IV
    Posted 30+ days ago
    Location Winston-Salem
    Job Type Full Time

     

    Location: This position may work onsite in either Winston-Salem, Raleigh, or Charlotte, NC, or the individual may elect to work remotely.  

    The Cyber Defense Analyst IV position is a managed services engineering position. He/She must possess an IT Security background. The daily responsibilities of this position include the review of security consoles and alerts, project participation, processing alerts, and escalating alerts that are not able to be suitably disposed. He/She will be involved with patching and administrating servers as necessary, as well as cross training on the applications and systems in use by SOC and its clients. The position applies additional reasoning prior to escalation and identifies issues that may pose a threat to SOC infrastructure.   

      

    Essential Duties and Responsibilities:  

    1. Receives and analyzes network alerts from various sources within the enterprise and determine possible causes of such alerts   

    2. Identifies applications and operating systems of a network device based on network traffic  

    3. Identifies network mapping and operating system (OS) fingerprinting activities  

    4. Uses data collected from a variety of cyber defense tools (eg, IDS alerts, firewalls, network traffic logs) to analyze events that occur within client environments for the purposes of recommending containment, mitigation, and eradication strategies  

    5. Coordinates with cyber defense staff to validate network alerts  

    6. Documents and escalates incidents (including event’s history, status, and potential impact for further action) that may cause ongoing and immediate impact to the environment  

    7. Notifies designated managers and cyber defense team members of suspected cyber incidents and articulate the event’s history, status, and potential impact for further action  

    8. Provides timely detection, identification, and alerting of possible attacks/intrusions, anomalous activities, and misuse activities and distinguish these incidents and events from benign activities  

    9. Characterizes and analyzes network traffic to identify anomalous activity and potential threats to network resources  

    10. Analyzes identified malicious activity to determine weaknesses exploited, exploitation methods, effects on system and information  

    11. Performs event correlation using information gathered from a variety of sources within the enterprise to gain situational awareness and determine the effectiveness of an observed attack  

    12. Validates intrusion detection system (IDS) alerts against network traffic using packet analysis tools  

    13. Identifies potential points of strength and vulnerability within a network  

    14. Determines tactics, techniques, and procedures (TTPs) for intrusion sets  

    15. Examines network topologies to understand data flows through the network  

    16. Recommends computing environment vulnerability corrections  

    17. Ensures that cybersecurity-enabled products or other compensating security control technologies reduce identified risk to an acceptable level  

    18. Performs cyber defense trend analysis and reporting  

    19. Identifies and analyzes anomalies in network traffic using metadata (eg, CENTAUR)  

    20. Conducts research, analysis, and correlation across a wide variety of all source data sets (indications and warnings)  

    21. Isolates and removes malware  

    22. Reconstructs a malicious attack or activity based off network traffic   

      

    Essential Duties and Responsibilities, Continued:  

    23. Assists in the construction of signatures which can be implemented on cyber defense network tools in response to new or observed threats within the network environment or enclave  

    24. Monitors external data sources (eg, cyber defense vendor sites, Computer Emergency Response Teams, Security Focus) to maintain currency of cyber defense threat condition and determine which security issues may have an impact on the enterprise  

    25. Analyzes and reports organizational security posture trends  

    26. Analyzes and reports system security posture trends  

    27. Assesses adequate access controls based on principles of least privilege and need-to-know  

    28. Assesses and monitors cybersecurity related to system implementation and testing practices  

    29. Reads, interprets, writes scripts using R, Python, PIG, HIVE, SQL, etc  

    30. Assists with onboarding new clients  

    31. Adheres to regular and predictable attendance and punctuality  

    32. Performs other duties as assigned  

      

    Supervisory Responsibilities: None   

      

    Most Critical Competency Categories:  

    · Technical Skills– Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; shares expertise with others.    

    · Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.   

    · Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed.   

    · Oral Communication – Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.   

    · Written Communication – Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interrupt written information.    

    · Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.   

      

    Knowledge and Skill Required:  

    · Bachelor’s Degree (BA) from four-year college or university, or seven to ten years’ experience, or equivalent combination of education and experience in related field.   

    · Language Skills – Ability to read, analyze and interpret common scientific and technical journals, financial reports and legal documents. Ability to respond to commons inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors.   

    · Mathematical Skills – Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios and proportion to practical situations.   

    · Reasoning Ability – Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.    

    Additional Skills and Proficiencies :  

    o Ability to interpret the information collected by network tools (eg Nslookup, Ping, and Traceroute)   

    o Ability to monitor system operations and react to events in response to triggers and/or observation of trends or unusual activity  

    o Ability to collaborate effectively with others  

    o Ability to conduct vulnerability scans and recognize vulnerabilities in security systems  

    o Ability to apply techniques for detecting host and network-based intrusions using intrusion detection technologies  

    o Ability to identify/describe target vulnerability  

    o Skill in detecting host and network-based intrusions via intrusion detection technologies (eg, Snort)   

    o Skill in using protocol analyzers   

    o Ability to analyze malware  

    o Ability to accurately and completely source all data used in intelligence and/or assessment   

    o Ability to apply cybersecurity and privacy principles to organizational requirements (relevant to confidentiality, integrity, availability, authentication, non-repudiation)  

    o Ability to interpret and translate customer requirements into operational action  

    o Skill in developing and deploying signatures   

    o Skill in determining how a security system should work (including its resilience and dependability capabilities) and how changes in conditions, operations, or the environment will affect these outcomes   

    o Ability to perform network collection tactics, techniques, and procedures to include decryption capabilities/tools  

    o Ability to communicate complex information, concepts, or ideas in a confident and well-organized manner through verbal, written, and/or visual means  

    o Ability to develop or recommend analytic approaches or solutions to problems and situations for which information is incomplete or for which no precedent exists  

    o Ability to evaluate, analyze, and synthesize large quantities of data (which may be fragmented and contradictory) into high quality, fused targeting/intelligence products  

    o Skill in using incident handling methodologies   

    o Skill in collecting data from a variety of cyber defense resources  

    o Skill in recognizing and categorizing types of vulnerabilities and associated attacks  

    o Skill in performing packet-level analysis  

    o Skill in recognizing vulnerabilities in security systems (eg, vulnerability and compliance scanning)   

    o Knowledge of computer networking concepts and protocols, and network security methodologies   

    o Knowledge of network traffic analysis methods   

    o Knowledge of new and emerging information technology (IT) and cybersecurity technologies   

    o Knowledge of operating systems  

    o Knowledge of how traffic flows across the network (eg, Transmission Control Protocol [TCP] and Internet Protocol [IP], Open System Interconnection Model [OSI], Information Technology Infrastructure Library, current version [ITIL])  

    o Knowledge of telecommunications concepts (eg, Communications channel, Systems Link Budgeting, Spectral efficiency, Multiplexing)   

    o Knowledge of network tools (eg, ping, traceroute, nslookup)   

    o Knowledge of different types of network communication (eg, LAN, WAN, MAN, WLAN, WWAN)  

    o Knowledge of file extensions (eg, dll, bat, zip, pcap, gzip)  

    o Knowledge of network systems management principles, models, methods (eg, end-to-end systems performance monitoring), and tools  

    o Knowledge of Windows/Unix ports and services  

    o Knowledge of OSI model and underlying network protocols (eg, TCP/IP)  

    o Knowledge of the use of sub-netting tools  

    o Knowledge of operating system command-line tools  

    o Knowledge of network protocols such as TCP/IP, Dynamic Host Configuration, Domain Name System (DNS), and directory services  

    o Knowledge of cyber threats and vulnerabilities  

    o Knowledge of authentication, authorization, and access control methods   

    o Knowledge of cyber defense and vulnerability assessment tools and their capabilities  

    o Knowledge of host/network access control mechanisms (eg, access control list, capabilities lists)  

    o Knowledge of vulnerability information dissemination sources (eg, alerts, advisories, errata, and bulletins)  

    o Knowledge of intrusion detection methodologies and techniques for detecting host and network-based intrusion  

    o Knowledge of information technology (IT) security principles and methods (eg, firewalls, demilitarized zones, encryption)  

    o Knowledge of network access, identity, and access management (eg, public key infrastructure, Oauth, OpenID, SAML, SPML)  

    o Knowledge of key concepts in security management (eg, Release Management, Patch Management)  

    o Knowledge of Virtual Private Network (VPN) security  

    o Knowledge of what constitutes a network attack and a network attack’s relationship to both threats and vulnerabilities  

    o Knowledge of adversarial tactics, techniques, and procedures  

    o Knowledge of front-end collection systems, including traffic collection, filtering, and selection  

    o Knowledge of the common attack vectors on the network layer  

    o Knowledge of different classes of attacks (eg, passive, active, insider, close-in, distribution attacks)  

    o Knowledge of cyber attackers (eg, script kiddies, insider threat, non-nation state sponsored, and nation sponsored)  

    o Knowledge of system administration, network, and operating system hardening techniques  

    o Knowledge of cyber attack stages (eg, reconnaissance, scanning, enumeration, gaining access, escalation of privileges, maintaining access, network exploitation, covering tracks)  

    o Knowledge of Personally Identifiable Information (PII) data security standards   

    o Knowledge of Payment Card Industry (PCI) data security standards   

    o Knowledge of Personal Health Information (PHI) data security standards  

    o Knowledge of network mapping and recreating network topologies  

    o Knowledge of packet-level analysis using appropriate tools (eg, Wireshark, tcpdump)  

    o Knowledge of specific operational impacts of cybersecurity lapses   

    o Knowledge of cybersecurity and privacy principles and organizational requirements (relevant to confidentiality, integrity, availability, authentication, non-repudiation)  

    o Knowledge of system and application security threats and vulnerabilities (eg, buffer overflow, mobile code, cross-site scripting, Procedural Language/Structured Query Language [PL/SQL] and injections, race conditions, covert channel, replay, return-oriented attacks, malicious code)  

    o Knowledge of defense-in-depth principles and network security architecture  

    o Knowledge of interpreted and compiled computer languages  

    o Knowledge of network security architecture concepts including topology, protocols, components, and principles (eg, application of defense-in-depth)   

    o Knowledge of encryption methodologies   

    o Signature implementation impact for viruses, malware, and attacks  

    o Knowledge of encryption algorithms   

    o Knowledge of cryptography and cryptographic key management concepts   

    o Knowledge of database systems   

    o Knowledge of policy-based and risk adaptive access controls  

    o Knowledge of Application Security Risks (eg Open Web Application Security Project Top 10 list)   

      

      NorthState is committed to a diverse and drug-free workplace.  

      

      

      

  • NOC Support Specialist II (Winston-Salem)
    Posted 30+ days ago
    Location Winston-Salem DC
    Job Type Full Time

    Location: Winston-Salem, NC

    Hours: Monday – Friday 8:00 – 5:00 / Rotating Weekends & Holidays / Should have the flexibility to work other shifts (2nd and 3rd), on occasion, as needed.

    The purpose of this role is to provide technical support to managed services clients who need assistance with technology under NSTS monitoring and/or management in accordance with established or approved organizational process components (i.e., Incident Management). Will participate in the new client service onboarding process, as needed.

      

    Essential Duties and Responsibilities:  

    1. Continuously monitors the ticket queue and performance, health and availability of NSTS and client-owned IT resources under management; collect data and context necessary to escalate issues to the CVD, SMS, SA and B&R teams. 

    2. Responds to client phone and emails requests within established service level agreements. 

    3. Provides secondary support to the NOC Support Specialist I to resolve issues before they are escalated to the CVD, SMS, SA and B&R teams. 

    4. Performs routine tasks (e.g. backup and recovery, tape rotations) 

    5. Performs asset management/inventory of NSTS and client-owned IT resources under management. 

    6. Develops, updates and maintains standard operating procedures (SOPs) 

    7. Assists with client onboarding tasks, including client IT environment documentation. 

    8. Assists with quality assurance activities. 

    9. Assists with training and developing the NOC Support Specialist I and NOC Support Specialist Apprentice. This includes training and development around Managed Services processes, SOPs, Marval, SI Portal, N-Able, the Managed Services Portfolio, and Managed Services clients. 

    10. Adheres to NSTS ticket documentation standards (including event’s history, status and potential impact for further action). 

    11. Maintains and enhances the NSTS Technical Service Catalog. 

    12. Enhances company reputation by actively practicing core values of the organization. 

    13. Collaborates with all North State Departments as required. 

    14. Adheres to regular and predictable attendance and punctuality. 

    15. Performs other duties as assigned. 

      

    Required Abilities: 

    · Ability to accurately define incidents, problems, and events in the trouble ticketing system. 

    · Ability to develop, update, and/or maintain standard operating procedures (SOPs). 

    · Ability to operate common network tools (e.g., ping, traceroute, nslookup). 

    · Ability to execute OS command line (e.g., ipconfig, netstat, dir, nbtstat). 

    · Ability to monitor measures or indicators of system performance, health and availability. 

    · Ability to operate different electronic communication systems and methods (e.g. e-mail, VOIP, IM, web forums). 

    · Ability to interpret information collected by network tools (e.g. Nslookup, Ping, Traceroute). 

    · Ability to operate network equipment including hubs, routers, switches, bridges, servers, transmission media, and related hardware. 

    · Ability to produce technical documentation. 

    · Ability to think critically. 

      

    Supervisory Responsibilities: None 

      

    Most Critical Competency Categories:  

    · Analytical – Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures. 

    · Technical Skills – Assesses own strengths and weaknesses ; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.  

    · Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed. 

    · Innovation – Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others’ attention.  

    · Judgment – Displays willingness to make decisions: exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions. 

    · Problem Solving – Identifies and resolves problems in a timely manner; Gathers and Analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics. 

    · Oral Communication – Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. 

    · Written Communication – Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information. 

      

    Knowledge and Skill Required: 

    · Associate’s Degree (AA) or Bachelor’s Degree (BA) or three to five years’ experience, or equivalent combination of education and experience in related field. 

    · Language Skills – Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or government regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.  

    · Mathematical Ability – Ability to calculate figures and amounts such as discounts, interest, commissions, proportion, percentages, area, circumference and volume. Ability to apply concepts of basic algebra and geometry. 

    · Reasoning Ability – Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardizations exist. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form. 

    · Computer Skills – Computer Skills – Spreadsheet, Word Processing and Presentation software (Microsoft Office) and Development software. 

      

     Additional Skills & Proficiencies:  

    Knowledge of computer networking concepts and protocols, and network security methodologies.  

    Knowledge of methods for assessing and determining incident priority. 

    Knowledge of measures or indicators of system performance, health and availability. 

    Knowledge of physical computer components and architectures, including the functions of various components and peripherals (e.g., CPUs, Network Interface Cards, data storage).  

    Knowledge of electronic devices (e.g., computer systems/components, access control devices, digital cameras, digital scanners, electronic organizers, hard drives, memory cards, modems, network components, networked appliances, networked home control devices, printers, removable storage devices, telephones, copiers, facsimile machines, etc.).  

    Knowledge of file extensions (e.g., .dll, .bat, .zip, .pcap, .gzip). 

    Knowledge of industry best practices for service desk. 

    Knowledge of organizational policies and procedures. 

    Knowledge of remote access processes, tools, and capabilities related to client support. 

    Knowledge of the operations and processes for incident, problem, and event management. 

    Knowledge of IT system operation, maintenance, and security needed to keep equipment functioning properly. 

    Knowledge of the basic operation of computers. 

    Knowledge of procedures used for documenting and querying reported incidents, problems, and events. 

    Skill in performing root cause analysis. 

    Skill in identifying possible causes of degradation of system performance, health or availability and initiating actions needed to mitigate this degradation.’ 

    Skill in using the appropriate tools for repairing software, hardware, and peripheral equipment of a system. 

    Skill in conducting research for troubleshooting problems. 

    Skill in using network management tools to analyze network traffic patterns (e.g., simple network management protocol). 

    Experience in strategies to gather events, analyze them, and identify potential problems before they become business impacting 

    Experience in delivering results in a multi-sourced vendor environment 

    Preferred Certifications: Certified Cisco Network Associate (CCNA), VMWare Certified Professional (VCP), or Certifications addressing network infrastructure, operating systems, technical support, managing, maintaining, troubleshooting, installing, configuring basic network infrastructure, and desktop hardware, software, and configurations  

    NorthState is committed to a diverse and drug-free workplace.

  • Outside Business Account Executive
    Posted 30+ days ago
    Location I-Center Greensboro
    Job Type Full Time

    This person will be a trusted advisor to NorthState Prospects and Customers and responsible for building quality, long-term relationships with organizational leaders within an assigned territory. He/She will be responsible for securing market opportunities and offering end-to-end technology solutions as well as developing proposals for Business Prospects and Customers. He/She will be responsible for using customer relationship front-end management to manage sales opportunities and provide appropriate reporting and forecasting of activity. The best fit for this role will display high-energy, be a self-starter, express creativity and innovation, display integrity and dedication, a strong work ethic, have a friendly, inviting attitude with EXCELLENT communication skills! 

    Essential Duties and Responsibilities: 

    1. Sells NorthState products and services within the assigned territory 

    2. Proactively prospects and cold calls new prospects by first researching the company website, LinkedIn, Facebook and any other Social Media presences for information before calling on 

    3. Conducts limited Account Management of a period of 3-4 months after the sell 

    4. Meets or exceeds key performance indicators (KPIs) set by manager  

    5. Achieves or exceeds monthly, quarterly and annual sales and revenue targets   

    6. Prepares and effectively delivers value proposition presentations to prospects via phone or in person 

    7. Responds to and manages incoming leads/evaluation requests from new prospects 

    8. Monitors and takes the necessary measures to ensure an adequate pipeline of opportunities via demand generation for consistent growth within target accounts 

    9. Adheres to entry and data collection of an accurate pipeline in CRM (Salesforce) allowing data driven results and reporting for all prospects from Lead through the Sale 

    10. Adheres to regular and predictable attendance and punctuality 

    11. Performs other duties as assigned 

      

    Supervisory Responsibilities: None 

      

    Most Critical Competency Categories:  

    · Interpersonal Skills – Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others’ ideas and tries new things.  

    · Oral Communication – Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. 

    · Written Communication – Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interrupt written information.  

    · Business Acumen – Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.  

    · Professionalism – Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. 

      

    Knowledge and Skill Required: 

    · High School Diploma or Associate’s Degree (AA) or one to three years’ experience, or equivalent combination of education and experience in related field. 

    · Language Skills – Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.  

    · Mathematical Ability – Ability to calculate figures and amounts such as discounts, interest, commissions, proportion, percentages, area, circumference and volume. Ability to apply concepts of basic algebra and geometry. 

    · Reasoning Ability – Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. 

    · Computer Skills – Contact Management Systems, Spreadsheet Software, and Word Processing (Microsoft Office) Software, Data Entry to Salesforce 

    · Additional Skills and Proficiencies –  

    ­ Salesforce 

    ­ Closing Techniques  

    ­ Presentation of Technical Information 

    ­ Customer Service  

    ­ Prospecting Skills 

    ­ Internal Communications (Team-building)  

    ­ Selling to Customer Needs 

    ­ Listening  

    ­ Telecom Product Knowledge 

    ­ Negotiation  

    ­ Territory Management 

    ­ Networking  

    ­ Time Management  

    NorthState is committed to a diverse and drug-free workplace.

  • Senior Solutions Architect – Infrastructure
    Posted 30+ days ago
    Location Charlotte
    Job Type Full Time

    The Senior Solutions Architect position is a critical role that supports both the sales and engineering delivery teams. The role manages networking, unified communications and/or data center related solutions throughout the project delivery lifecycle. This position requires a unique skill set that balances technical competency, excellent communication skills and business acumen to ensure that solutions are delivered on time, on budget, and right the first time.   

    This position will be located in the Charlotte, NC, area.

      

    Essential Duties and Responsibilities:  

    1. Assists the sales team to help clients and prospects identify technical solutions that support the business needs   

    2. Acts as the trusted advisor to NorthState’s clients and prospects related to infrastructure related solutions   

    3. Designs conceptual infrastructure solutions based on customer needs   

    4. Develops bill of materials required to support the proposed solution   

    5. Works closely with the performance management team to ensure quotes are accurate based on solution design    

    6. Writes proposals outlining project scope, approach and deliverables   

    7. Develops project work breakdown structures (WBS) to determine project pricing and project management   

    8. Works closely with the project coordinators to ensure projects are delivered on time and on budget    

    9. Works closely with the engineering delivery teams to ensure projects are delivered on time and on budget   

    10. Maintains technical awareness of technology trends that fall within the infrastructure space   

    11. Works closely with the technology partner sales and engineering teams to design and propose infrastructure solutions   

    12. Adheres to regular and predictable attendance and punctuality   

    13. Performs other duties as assigned   

      

    Supervisory Responsibilities: None   

      

    Most Critical Competency Categories:  

    · Oral Communication – Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.   

    · Written Communication – Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interrupt written information.    

    · Design – Generates creative solutions; Translates concepts and information into images; Uses feedback to modify designs; Applies design principles; Demonstrates attention to detail.    

    · Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.   

    · Strategic Thinking – Develops strategies to achieve organization goals; Understands organization’s strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.    

      

    Knowledge and Skill Required:  

    · Bachelor’ Degree (BA) or Master’s Degree (MA) or equivalent, or greater than ten years’ experience, or equivalent combination of education and experience in related field.   

    · Language Skills – Ability to read, analyze and interpret common scientific and technical journals, financial reports and legal documents. Ability to respond to commons inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors.   

    · Mathematical Skills – Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios and proportion to practical situations.   

    · Reasoning Ability – Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.    

      

    Additional Skills and Proficiencies:   

    o The Solutions Architect – Infrastructure position requires technical competency in one or more of the following areas:   

    Ø Local Area Networking design, implementation and support   

    Ø Wide Area Networking design, implementation and support   

    Ø Wireless LAN design, implementation and support   

    Ø Data Center technologies (compute, storage, virtualization, backup and recovery, etc.)   

    Ø Unified Communications (call control, voicemail, telepresence, conferencing)   

    o 10+ years of consultative engineering pre-sales and design experience.   

    o 10+ years of working with infrastructure technology partners such as Cisco, VMWare, EMC, etc.   

    o Technology related certifications from technology vendors such as Cisco, EMC, VMWare are a plus.   

    o Combined experience of infrastructure and security is a plus.   

    o Proven track record of designing, proposing and managing infrastructure related projects.   

      

    Additional Preferences:  

    · This position will be remote, and we are seeking a candidate in the Charlotte, NC, area.    

    · Cisco Certified Network Professional (CCNP)   

    · Enterprise networking experience   

    · Cloud Technology   

    · Enterprise understanding of technology    

     

    NorthState is committed to a diverse and drug-free workplace.