Come work with us.

NorthState prides itself on being a local business that employs friendly, knowledgeable people. Current career opportunities with NorthState are listed below. We appreciate your interest in joining our team. You can also contact us at recruiter@nscom.com.

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Why Work at NorthState?

  • A supportive and innovative company culture

    NorthState offers many exciting opportunities for you to learn, grow and advance in your career. Our goal is to provide the best, most technologically advanced products and services available supported by knowledgeable, motivated individuals that seek to exceed expectations for our customers.

  • A chance to lead the digital change

    NorthState has a progressive work culture that values integrity, stewardship, ownership, innovation, and growth. Each of us feels empowered to make a positive impact on the people around us, and our customers.

  • A competitive benefit package

    At NorthState, we are committed to providing our employees and their families with comprehensive benefits that exceed national benchmarks. This helps them stay healthy, feel secure, and maintain work/life balance.

Open Positions

  • Administrator, Legal Support
    Posted 30+ days ago
    Job Type Full Time

    NorthState offers many exciting opportunities for you to learn, grow and advance in your career. Our goal is to provide the best, most technologically advanced products and services available supported by knowledgeable, motivated individuals that seek to exceed expectations for our customers.

    General Purpose of the Job:
    Provides administrative support for Vice President, Legal Affairs, Manager, Legal Affairs, and Manager, External Affairs.

    Essential Duties and Responsibilities:
    1. Provides administrative support for legal affairs and external affairs.
    2. Maintains and updates legal matter tracking databases.
    3. Organizes and manages electronic and paper filing of legal affairs and external affairs documents.
    4. Organizes and maintains records and documentation related to contracts such as receipt and filing of legal memoranda, contract correspondence, document versions, status reports and other documents.
    5. Works across departments and with outside counsel to manage alerts regarding terminations and renewals of existing contracts and distributes executed contracts.
    6. Organizes and maintains records and documentation related to non-contracts legal matters such as receipt and filing of legal memoranda, correspondence, document versions, status reports and other documents.
    7. Maintains legal forms libraries and contract clause libraries.
    8. Updates, organizes, and files research and advisory materials.
    9. Assists with design and management of legal operations processes.
    10. Provides backup coverage for corporate headquarters receptionist.
    11. Adheres to regular and predictable attendance and punctuality.
    12. Performs other duties as assigned.

    Supervisory Responsibilities: None

    Most Critical Competency Categories:
    • Customer Service –Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments: Manages difficult or emotional customer situations.
    • Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions
    • Written Communication – Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interrupt written information.
    • Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed.
    • Professionalism – Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
    Knowledge and Skill Required:
    • High School Diploma or Associate’s Degree (AA) or one to three years’ experience, or equivalent combination of education and experience in related field.
    • Language Skills – Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.
    • Mathematical Skills – Ability to calculate figures and amounts such as discounts, interest, commissions and percentages. Ability to apply concepts such as fractions, percentages, ratios and proportion to practical situations.
    • Reasoning Ability – Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
    • Computer Skills – Proficient in Microsoft Word and Excel. Microsoft Outlook and PowerPoint skills preferred.

    *NorthState is an Equal Opportunity Employer

  • NOC Support Specialist I
    Posted 30+ days ago
    Location Winston-Salem
    Job Type Part Time

    The Part-Time Junior NOC Support Specialist will be working with the NOC Support Specialists I and II in the NSTS data centers and working less than 30 hours per week. Members of the NOC Support Specialist group are the first responders to all client needs. Employing both proactive and reactive approaches, the Temporary Junior NOC Support Specialist will monitor and respond to alerts from the various monitoring systems the company employs. He/She will learn to assess the situation and take the necessary action to ensure all functions of a client’s environment remain fully operational. This includes escalating high-level tasks to the appropriate team, while providing thoroughness and attention to detail that result in a proper handoff with the level of service we expect from our staff.   

     

    HOURS: Will work around college schedules. Opportunities on 2nd and 3rd shifts. Will work some weekends and holidays.

     Essential Duties and Responsibilities:  

    1. Assists NOC Support Specialist I and II, Communications, Voice and Data, Security Managed Services, Systems Administration, and Backup & Recovery to identify incidents and determine the best course of action and follow through until completion. Common tasks include, but are not limited to:  

      

    Assists with the following:  

    · Continuously monitors the ticket queue and performance, health and availability of NSTS and client-owned IT resources under management; collect data and context necessary to escalate issues to Tier 2 teams.  

    · Responds to client phone and emails requests within established service level agreements.  

    · Performs routine tasks (e.g. facility walkthroughs, tape rotations, software/firmware updates and patches)  

    · Completes hardware replacements and installations including ram, hard drives, raid controllers, network cards, or other required hardware  

    · Completes or assists with client-based needs for construction and configuration of new servers and necessary applications  

    · Maintains and enhances the NSTS Technical Service Catalog and knowledge base  

    · Team player that is willing to step in and help the team complete mission critical tasks  

    · Adheres to strict regulations and procedures while signing in clients, guests, and vendors while escorting them to and from their respective approved locations  

    · Maintains client anonymity and confidential proprietary information   

    · Adheres to regular and predictable attendance and punctuality  

    · Performs other duties as assigned  

      

    Supervisory Responsibilities: None  

      

        

    Most Critical Competency Categories:  

    · Technical Skills– Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; shares expertise with others.   

    · Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.  

    · Project Management – Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.  

    · Attendance/Punctuality – Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.   

    · Quality – Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.  

    · Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed.  

      

    Knowledge and Skills Required:  

    · High School Diploma, no experience required. Must be a current college student working towards a Business or IT related major while maintaining a 3.0 or higher GPA.  

    · Language Skills – Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one on one and small group situations to customers, clients and other employees of the organization.   

    · Mathematical Ability – Ability to calculate figures and amounts such as discounts, interest, commissions, proportion, percentages, area, circumference and volume. Ability to apply concepts of basic algebra and geometry.  

    · Reasoning Ability – Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.   

      

      

      

      

      

      

      

  • NOC Support Specialist I
    Posted 30+ days ago
    Location Kanapolis DC
    Job Type Full Time

    The Full-Time NOC Support Specialist provides technical support to managed services clients who need technology assistance under NSTS monitoring and/or management in accordance with established or approved organizational process components (i.e., Incident Management)

      
     

    HOURS: Primary working hours are second shift w/ weekend work required. 

      

    Essential Duties and Responsibilities:  

    1. Continuously monitors the ticket queue and performance, health and availability of NSTS and client-owned IT resources under management; collects data and context necessary to escalate issues to Tier 2 teams.  

    2. Responds to client phone and emails requests within established service level agreements.  

    3. Performs routine tasks (e.g. backup and recovery, tape rotations)  

    4. Performs asset management/inventory of NSTS and client-owned IT resources under management.  

    5. Updates and maintain standard operating procedures (SOPs)  

    6. Assists with client onboarding tasks, including client IT environment documentation.  

    7. Assists with quality assurance activities.  

    8. Adheres to NSTS ticket documentation standards (including event’s history, status and potential impact for further action).  

    9. Maintains and enhance the NSTS Technical Service Catalog.  

    10. Enhances company reputation by actively practicing core values of the organization.  

    11. Collaborates with all North State Departments as required.  

    12. Adheres to regular and predictable attendance and punctuality.  

    13. Performs other duties as assigned.  

      

    Required Abilities:  

      

    · Ability to accurately assess and prioritize incidents, problems, and events in the trouble ticketing system.  

    · Ability to develop, update, and/or maintain standard operating procedures (SOPs).  

    · Ability to operate common network tools (e.g., ping, traceroute, nslookup).  

    · Ability to execute OS command line (e.g., ipconfig, netstat, dir, nbtstat).  

    · Ability to monitor measures or indicators of system performance, health and availability.  

    · Ability to operate different electronic communication systems and methods (e.g. e-mail, VOIP, IM, web forums).  

    · Ability to interpret information collected by network tools (e.g. Nslookup, Ping, Traceroute).  

    · Ability to operate network equipment including hubs, routers, switches, bridges, servers, transmission media, and related hardware.  

    · Ability to produce technical documentation.  

    · Ability to think critically.  

      

    Supervisory Responsibilities: None  

      

      

    Most Critical Competency Categories:   

    · Analytical – Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.  

    · Technical Skills – Assesses own strengths and weaknesses ; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.  

    · Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed.  

    · Innovation – Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others’ attention.  

    · Judgment – Displays willingness to make decisions: exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.  

    · Problem Solving – Identifies and resolves problems in a timely manner; Gathers and Analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics.  

    · Oral Communication – Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.  

    · Written Communication – Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.  

      

    Knowledge and Skill Required:  

    · High School Diploma with 1- 3 years’ experience in related field or Associate’s Degree (AA) with equivalent combination of education and experience in related field.  

    · Language Skills – Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.  

    · Mathematical Ability – Ability to calculate figures and amounts such as discounts, interest, commissions, proportion, percentages, area, circumference and volume. Ability to apply concepts of basic algebra and geometry.  

    · Reasoning Ability – Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.  

    · Computer Skills – Computer Skills – Spreadsheet, Word Processing and Presentation software (Microsoft Office) and Development software.  

      

      

      

    · Additional Skills and Proficiencies  

    Knowledge of computer networking concepts and protocols, and network security methodologies.   

    Knowledge of methods for assessing and determining incident priority.  

    Knowledge of measures or indicators of system performance, health and availability.  

    Knowledge of physical computer components and architectures, including the functions of various components and peripherals (e.g., CPUs, Network Interface Cards, data storage).   

    Knowledge of electronic devices (e.g., computer systems/components, access control devices, digital cameras, digital scanners, electronic organizers, hard drives, memory cards, modems, network components, networked appliances, networked home control devices, printers, removable storage devices, telephones, copiers, facsimile machines, etc.).   

    Knowledge of file extensions (e.g., .dll, .bat, .zip, .pcap, .gzip).  

    Knowledge of industry best practices for service desk.  

    Knowledge of organizational policies and procedures.  

    Knowledge of remote access processes, tools, and capabilities related to client support.  

    Knowledge of the operations and processes for incident, problem, and event management.  

    Knowledge of IT system operation, maintenance, and security needed to keep equipment functioning properly.  

    Knowledge of the basic operation of computers.  

    Knowledge of procedures used for documenting and querying reported incidents, problems, and events.  

    Knowledge of strategies to gather events, analyze them, and identify potential problems before they become business impacting  

    Skill in performing root cause analysis.  

    Skill in identifying possible causes of degradation of system performance, health or availability and initiating actions needed to mitigate this degradation.’  

    Skill in using the appropriate tools for repairing software, hardware, and peripheral equipment of a system.  

    Skill in conducting research for troubleshooting problems.  

    Skill in using network management tools to analyze network traffic patterns (e.g., simple network management protocol).  

    Skill in managing, maintaining, troubleshooting, installing, and configuring basic network infrastructure, and desktop hardware and software.  

  • NOC Support Specialist I
    Posted 30+ days ago
    Location Raleigh DC
    Job Type Full Time

    NorthState offers many exciting opportunities for you to learn, grow and advance in your career. Our goal is to provide the best, most technologically advanced products and services available supported by knowledgeable, motivated individuals that seek to exceed expectations for our customers.   

      

    General Purpose of the Job:
    The purpose of this role is to provide technical support to managed services clients who need technology assistance under NSTS monitoring and/or management in accordance with established or approved organizational process components (i.e., Incident Management)

    Essential Duties and Responsibilities:
    1. Continuously monitors the ticket queue and performance, health and availability of NSTS and client-owned IT resources under management; collects data and context necessary to escalate issues to Tier 2 teams.
    2. Responds to client phone and emails requests within established service level agreements.
    3. Performs routine tasks (e.g. backup and recovery, tape rotations)
    4. Performs asset management/inventory of NSTS and client-owned IT resources under management.
    5. Updates and maintain standard operating procedures (SOPs)
    6. Assists with client onboarding tasks, including client IT environment documentation.
    7. Assists with quality assurance activities.
    8. Adheres to NSTS ticket documentation standards (including event’s history, status and potential impact for further action).
    9. Maintains and enhance the NSTS Technical Service Catalog.
    10. Enhances company reputation by actively practicing core values of the organization.
    11. Collaborates with all North State Departments as required.
    12. Adheres to regular and predictable attendance and punctuality.
    13. Performs other duties as assigned.

    Required Abilities:

    • Ability to accurately assess and prioritize incidents, problems, and events in the trouble ticketing system.
    • Ability to develop, update, and/or maintain standard operating procedures (SOPs).
    • Ability to operate common network tools (e.g., ping, traceroute, nslookup).
    • Ability to execute OS command line (e.g., ipconfig, netstat, dir, nbtstat).
    • Ability to monitor measures or indicators of system performance, health and availability.
    • Ability to operate different electronic communication systems and methods (e.g. e-mail, VOIP, IM, web forums).
    • Ability to interpret information collected by network tools (e.g. Nslookup, Ping, Traceroute).
    • Ability to operate network equipment including hubs, routers, switches, bridges, servers, transmission media, and related hardware.
    • Ability to produce technical documentation.
    • Ability to think critically.

    Supervisory Responsibilities: None

    Most Critical Competency Categories:
    • Analytical – Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.
    • Technical Skills – Assesses own strengths and weaknesses ; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
    • Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed.
    • Innovation – Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others’ attention.
    • Judgment – Displays willingness to make decisions: exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
    • Problem Solving – Identifies and resolves problems in a timely manner; Gathers and Analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics.
    • Oral Communication – Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
    • Written Communication – Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

    Knowledge and Skill Required:
    • High School Diploma or Associate’s Degree (AA) or one to three years’ experience, or equivalent combination of education and experience in related field.
    • Language Skills – Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.
    • Mathematical Ability – Ability to calculate figures and amounts such as discounts, interest, commissions, proportion, percentages, area, circumference and volume. Ability to apply concepts of basic algebra and geometry.
    • Reasoning Ability – Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
    • Computer Skills – Computer Skills – Spreadsheet, Word Processing and Presentation software (Microsoft Office) and Development software.

    • Additional Skills and Proficiencies –
    – Knowledge of computer networking concepts and protocols, and network security methodologies.
    – Knowledge of methods for assessing and determining incident priority.
    – Knowledge of measures or indicators of system performance, health and availability.
    – Knowledge of physical computer components and architectures, including the functions of various components and peripherals (e.g., CPUs, Network Interface Cards, data storage).
    – Knowledge of electronic devices (e.g., computer systems/components, access control devices, digital cameras, digital scanners, electronic organizers, hard drives, memory cards, modems, network components, networked appliances, networked home control devices, printers, removable storage devices, telephones, copiers, facsimile machines, etc.).
    – Knowledge of file extensions (e.g., .dll, .bat, .zip, .pcap, .gzip).
    – Knowledge of industry best practices for service desk.
    – Knowledge of organizational policies and procedures.
    – Knowledge of remote access processes, tools, and capabilities related to client support.
    – Knowledge of the operations and processes for incident, problem, and event management.
    – Knowledge of IT system operation, maintenance, and security needed to keep equipment functioning properly.
    – Knowledge of the basic operation of computers.
    – Knowledge of procedures used for documenting and querying reported incidents, problems, and events.
    – Knowledge of strategies to gather events, analyze them, and identify potential problems before they become business impacting
    – Skill in performing root cause analysis.
    – Skill in identifying possible causes of degradation of system performance, health or availability and initiating actions needed to mitigate this degradation.’
    – Skill in using the appropriate tools for repairing software, hardware, and peripheral equipment of a system.
    – Skill in conducting research for troubleshooting problems.
    – Skill in using network management tools to analyze network traffic patterns (e.g., simple network management protocol).
    – Skill in managing, maintaining, troubleshooting, installing, and configuring basic network infrastructure, and desktop hardware and software.
      

    NorthState is an Equal Opportunity Employer 

  • Part Time Junior NOC Support Specialist
    Posted 30+ days ago
    Location Raleigh DC
    Job Type Part Time

    The Part-Time (PT) Junior NOC Support Specialist will be working with the NOC Support Specialists I and II in the NSTS data centers and working less than 30 hours per week. Members of the NOC Support Specialist group are the first responders to all client needs. Employing both proactive and reactive approaches, the Temporary Junior NOC Support Specialist will monitor and respond to alerts from the various monitoring systems the company employs. He/She will learn to assess the situation and take the necessary action to ensure all functions of a client’s environment remain fully operational. This includes escalating high-level tasks to the appropriate team, while providing thoroughness and attention to detail that result in a proper handoff with the level of service we expect from our staff.   

    HOURS: Will work around college schedules. Opportunities on 2nd and 3rd shifts. Will work some weekends and holidays.

      

    Essential Duties and Responsibilities:  

    1. Assists NOC Support Specialist I and II, Communications, Voice and Data, Security Managed Services, Systems Administration, and Backup & Recovery to identify incidents and determine the best course of action and follow through until completion. Common tasks include, but are not limited to:  

      

    Assists with the following:  

    · Continuously monitors the ticket queue and performance, health and availability of NSTS and client-owned IT resources under management; collect data and context necessary to escalate issues to Tier 2 teams.  

    · Responds to client phone and emails requests within established service level agreements.  

    · Performs routine tasks (e.g. facility walkthroughs, tape rotations, software/firmware updates and patches)  

    · Completes hardware replacements and installations including ram, hard drives, raid controllers, network cards, or other required hardware  

    · Completes or assists with client-based needs for construction and configuration of new servers and necessary applications  

    · Maintains and enhances the NSTS Technical Service Catalog and knowledge base  

    · Team player that is willing to step in and help the team complete mission critical tasks  

    · Adheres to strict regulations and procedures while signing in clients, guests, and vendors while escorting them to and from their respective approved locations  

    · Maintains client anonymity and confidential proprietary information   

    · Adheres to regular and predictable attendance and punctuality  

    · Performs other duties as assigned  

      

    Supervisory Responsibilities: None  

      

      

      

    Most Critical Competency Categories:  

    · Technical Skills– Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; shares expertise with others.   

    · Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.  

    · Project Management – Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.  

    · Attendance/Punctuality – Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.   

    · Quality – Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.  

    · Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed.  

      

    Knowledge and Skills Required:  

    · High School Diploma, no experience required. Must be a current college student working towards a Business or IT related major while maintaining a 3.0 or higher GPA.  

    · Language Skills – Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one on one and small group situations to customers, clients and other employees of the organization.   

    · Mathematical Ability – Ability to calculate figures and amounts such as discounts, interest, commissions, proportion, percentages, area, circumference and volume. Ability to apply concepts of basic algebra and geometry.  

    · Reasoning Ability – Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.   

      

      

      

      

      

      

      

  • Senior Manager, Core Engineering
    Posted 30+ days ago
    Location High Point, NC
    Job Type Full Time

    NorthState offers many exciting opportunities for you to learn, grow and advance in your career. Our goal is to provide the best, most technologically advanced products and services available supported by knowledgeable, motivated individuals that seek to exceed expectations for our customers.   

    General Purpose of the Job:
    Oversee and manage all engineering and architectural facets as it relates to the technical services North State deploys to its service area.

    Essential Duties and Responsibilities:
    1. Examines resource and project management for improvements, upgrades, and operations of applicable network core infrastructure(s).
    2. Demonstrated accountability for conducting proof of concepts in order to vet interoperability between venders and protocols.
    3. Oversees and confirms infrastructure project quality throughout the entire lifecycle including but not limited to: planning, design, implementation, support and decommissioning.
    4. Manages IPv4/IPv6 resources, MPLS architectures, layer 2 access protocols, QoS operations, eBGP peering, routing protocol stability, broadband network gateway, network abuse operations, routing protocols, link aggregation, link protection protocols and deep packet inspection.
    5. Manages the oversight of the Linux server operating systems, DNS operations, RADIUS operations, FTP operations, Email operations, Email Anti-Spam/Virus operations, web hosting operations, MySQL operations, SAN storage network operations and clustering file system operations.
    6. In video head-end, oversees video signals received by the various satellites, passed to a receiver, transcoded and aggregated into multiple Cisco switches. Manages catchers and receivers for PPV and VOD as well as the resources for storage and blade management on the UCS chassis used for Mediaroom.
    7. Oversees Mediaroom/mediakind middleware STB client builds, channel lineups, configuration of channels, VOD asset management and configuration, A-Server D-Server and V-Server configuration and management, SCOM (System Center Operations Management) configuration and manipulation for Mediaroom monitoring and alerts, MSSQL queries for troubleshooting and data warehouse collection as well as Microsoft Server roles such as AD (Active Directory) and IIS (Internet Information Service.)
    8. Formulates and implements preventive maintenance plans for all owned equipment
    9. Assists with development and improvement of internal procedures and processes.
    10. Challenges teams to seek innovative approaches to address problems and opportunities.
    11. Initiates interactions with business/vendor partners to research and identify alternatives which will provide new functionality, cost savings, or increased operating efficiencies.
    12. Researches, resolves and responds to questions ranging from day-to-day production issues to highly complex technology solutions relating to business strategy and development.
    13. Responsible for updating business strategy to ensure services are aligned to budget and strategic business plans.
    14. Manages service contract renewals.
    15. Provides coaching and leadership to Network Engineering supervisor and staff.
    16. Adheres to regular and predictable attendance and punctuality.
    17. Performs additional duties as necessary.

    Supervisory Responsibilities: Directly supervises

    Most Critical Competency Categories:
    • Project Management – Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
    • Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed.
    • Managing People – Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates’ activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates’ skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services; Continually works to improve supervisory skills.
    • Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
    • Quality – Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
    • Oral Communication – Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
    • Written Communication – Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interrupt written information.

    Knowledge and Skill Required:
    • Bachelor’ Degree (BA) or Master’s Degree (MA) or equivalent, or greater than ten years’ experience, or equivalent combination of education and experience in related field.
    • Language Skills – Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or government regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.
    • Mathematical Skills – Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios and proportion to practical situations.
    • Reasoning Ability – Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
    • Computer Skills – Database Software, Design Software, Human Resource Systems, Internet Software, Order Processing Systems, Payroll Systems, Project Management Software, Spreadsheet Software, Word Processing Software
    • Additional Skills and Proficiencies –
    ­ Ability to prioritize work efforts and balance organizational priorities with the needs of employees.
    ­ Must be willing to cross departmental boundaries to assist with network trouble resolution.
    ­ Must be available for emergency technical support relating to the network and its supporting infrastructure.
    ­ Proof of higher level reasoning skills, critical thinking, and mental acuity will be required as
    determined by a standardized employment test.
    ­ CCNP or CCNP Service Provider preferred

    NorthState is an Equal Opportunity Employer

  • Senior Network Engineer III
    Posted 11 days ago
    Location Charlotte
    Job Type Full Time

    NorthState offers many exciting opportunities for you to learn, grow and advance in your career. Our goal is to provide the best, most technologically advanced products and services available supported by knowledgeable, motivated individuals that seek to exceed expectations for our customers

    General Purpose of the Job:
    The Senior Network Engineer III role requires advanced computer and network skills. The role requires the engineer to manage large scale projects and lead teams of engineers to implement secure IT architectures.

    Senior Network Engineer III may be responsible for implementing security systems for networks so that data is not compromised. Advanced computer skills are important in this position, and knowledge of server software and hardware are essential. Senior Network Engineers may be expected to lead teams of lower-level Network Engineers.

    Essential Duties and Responsibilities:
    • Installs and upkeeps hardware and software
    • Completes addressing and communication
    • Maintains inventories and diagrams
    • Conducts maintenance of systems (Updates)
    • Monitors systems
    • Performs basic Troubleshooting
    • Assists and Trains EU
    • Follows procedures and record keeping requirements
    • Develops test plans
    • Tests and documents systems performance
    • Tests and documents systems security
    • Plans, Designs, and Troubleshoots
    • Understands protocol behavior
    • Captures and analyzes traffic
    • Performs basic client management
    • Ensures peer escalation resolution
    • Understands protocol behavior
    • Displays good client management
    • Proven ability to successfully lead projects
    • Plans and tests disaster recovery
    • Adherence to regular and predictable attendance and punctuality
    • Performs other duties as assigned

    Supervisory Responsibilities: None

    Most Critical Competency Categories:
    • Technical Skills– Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; shares expertise with others.
    • Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed.
    • Project Management – Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
    • Cost Consciousness – Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.
    • Leadership – Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
    • Managing People – Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates’ activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates’ skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services; Continually works to improve supervisory skills.
    • Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.

    Knowledge and Skill Required:
    • Bachelor’ Degree (BA) or Master’s Degree (MA) or equivalent, or greater than ten years’ experience, or equivalent combination of education and experience in related field.
    • Language Skills – Ability to read, analyze and interpret common scientific and technical journals, financial reports and legal documents. Ability to respond to commons inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors.
    • Mathematical Skills – Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios and proportion to practical situations.
    • Reasoning Ability – Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
    • Additional Skills and Proficiencies –
    ­ Obtain process-related certification (such as project management or ITIL)
    ­ 10 years industry related experience
    ­ Experience in designing a large-scale network change

    NorthState is an Equal Opportunity Employer

  • Senior Penetration Tester III
    Posted 30+ days ago
    Job Type Full Time

    NorthState offers many exciting opportunities for you to learn, grow and advance in your career. Our goal is to provide the best, most technologically advanced products and services available supported by knowledgeable, motivated individuals that seek to exceed expectations for our customers.

    General Purpose of the Job:
    A Senior Penetration Tester III is a professional who specializes in offensive security tactics and assessments. They serve as lead engineer on projects and are responsible for assisting solution architects scope and plan multiple large simultaneous security assessments. Typical responsibilities include advanced network and wireless penetration tests, OWASP Test Guide web application penetration tests and communicating results to customers. They may also mentor other penetration testers and assist solution architects in identifying the testing requirements and scoping.

    Essential Duties and Responsibilities:
    • Manages network vulnerability scans & validation
    • Performs exploit troubleshooting and/or development
    • Executes privilege escalation and lateral movement techniques
    • Employs comprehensive wireless penetration testing techniques
    • Executes advanced social engineering techniques
    • Performs network poisoning attack simulations
    • Conducts social engineering exercises
    • Employs advanced web & mobile test strategies
    • Conducts physical penetration tests (reconnaissance and planning)
    • Employs comprehensive password attack strategies
    • Drafts customer findings report documentation
    • Presents assessment findings to customers
    • Demonstrates enterprise situational awareness
    • Develops new service offerings
    • Adherence to regular and predictable attendance and punctuality
    • Performs other duties as assigned

    Supervisory Responsibilities: None

    Most Critical Competency Categories:
    • Analytical – Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.
    • Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
    • Quality Management – Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
    • Business Acumen – Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
    • Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.

    Most Critical Competency Categories, Cont:
    • Professionalism – Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
    • Safety and Security – Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
    • Innovation – Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others’ attention.

    Knowledge and Skill Required:
    • Bachelor’ Degree (BA) or Master’s Degree (MA) or equivalent, or greater than ten years’ experience, or equivalent combination of education and experience in related field.
    • Language Skills – Ability to read, analyze and interpret common scientific and technical journals, financial reports and legal documents. Ability to respond to commons inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors.
    • Mathematical Skills – Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios and proportion to practical situations.
    • Reasoning Ability – Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
    • Additional Skills and Proficiencies –
    o Advanced penetration test certification (OSCE, OSEE, OSWE) or multiple intermediate level penetration test certification (e.g. OSCP, OSWP, EC Council LPT, PWAPT)
    o Intermediate level security professional certification (CISSP, or Cyber Security Master’s Degree)
    o Intermediate project or audit certification (PMP, 6Sigma BB, CISA, or Cyber Security Master’s Degree)
    o 7+ years industry related experience

    NorthState is an Equal Opportunity Employer

  • Technician, Network Operations Center
    Posted 30+ days ago
    Location Winston-Salem DC
    Job Type Full Time

    The Full-Time Datacenter Operations Technician is primarily the face of the organization. This person provides excellent customer service by answering questions and providing assistance promptly. The Datacenter Operations Technician is responsible for a variety of duties related to interfacing with the customer and hands-on requests. 

      

    Essential Duties and Responsibilities: 

    1. Greet visitors and customers at the front desk and sign them in according to company security policy 

    2. Escort visitors and customers to their destined location: meeting room, dedicated customer space, telco area, etc. 

    3. Field incoming calls to the primary company phone line 

    4. Ensure the lobby area is clean and free of clutter 

    5. Configure, ship, and track hand-held depot requests 

    6. Perform tape rotations based on customer specification 

    7. Receive incoming packages and distribute accordingly, notify customers and place in storage if required 

    8. Assist with disaster declaration requests 

    9. Adherence to regular and predictable attendance and punctuality 

    10. Performs other duties as assigned 

      

    Supervisory Responsibilities: None 

      

    Most Critical Competency Categories:  

    · Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. 

    · Written Communication – Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.  

    · Attendance/Punctuality – Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.  

    · Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets Commitments 

    · Quality – Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. 

      

      

    Knowledge and Skill Required: 

    · High School Diploma, no experience required. 

    · Language Skills – Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one on one and small group situations to customers, clients and other employees of the organization.  

    · Mathematical Ability – Ability to calculate figures and amounts such as discounts, interest, commissions, proportion, percentages, area, circumference and volume. Ability to apply concepts of basic algebra and geometry. 

    · Reasoning Ability – Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.  

    · Computer Skills – Microsoft Word, Excel, Power Point, and Outlook