Come work with us.

NorthState prides itself on being a local business that employs friendly, knowledgeable people. Current career opportunities with NorthState are listed below. We appreciate your interest in joining our team. You can also contact us at recruiter@nscom.com.

Why Work at NorthState?

  • A supportive and innovative company culture

    NorthState offers many exciting opportunities for you to learn, grow and advance in your career. Our goal is to provide the best, most technologically advanced products and services available supported by knowledgeable, motivated individuals that seek to exceed expectations for our customers.

  • A chance to lead the digital change

    NorthState has a progressive work culture that values integrity, stewardship, ownership, innovation, and growth. Each of us feels empowered to make a positive impact on the people around us, and our customers.

  • A competitive benefit package

    At NorthState, we are committed to providing our employees and their families with comprehensive benefits that exceed national benchmarks. This helps them stay healthy, feel secure, and maintain work/life balance.

Open Positions

  • Advisor, Residential Sales
    Posted 30+ days ago

    NorthState offers many exciting opportunities for you to learn, grow and advance in your career. Our goal is to provide the best, most technologically advanced products and services available supported by knowledgeable, motivated individuals that seek to exceed expectations for our customers.

    Job Summary and Mission:
    Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests and maintaining database, as well as, serves as Brand Ambassador to current, past and potential user base.

    Summary of Key Responsibilities:
    1. Professionally responds to inbound calls/ chats/ emails from residential customers and prospects
    2. Executes on outbound calling campaigns involving residential customers
    3. Learns quickly, retains and recalls product information while handling multiple priorities in a fast paced environment
    4. Enhances company reputation by actively practicing Brand Ambassador Core Values
    5. Practices effective closing skills
    6. Maintains accurate and timely sales database documentation throughout all phases of the service and sales process
    7. Practices above average ability and accuracy in detailed work
    8. Meets or exceeds key performance indicators (KPIs) set by manager and business unit
    9. Adherence to regular and predictable attendance and punctuality
    10. Performs other duties as assigned

    Supervisory Responsibilities: None

    Most Critical Competency Categories:
    • Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
    • Written Communication – Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
    • Attendance/Punctuality – Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
    • Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets Commitments
    • Quality – Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

    Knowledge and Skill Required:
    • High School Diploma, no experience required.
    • Language Skills – Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one on one and small group situations to customers, clients and other employees of the organization.
    • Mathematical Ability – Ability to calculate figures and amounts such as discounts, interest, commissions, proportion, percentages, area, circumference and volume. Ability to apply concepts of basic algebra and geometry.
    • Reasoning Ability – Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
    • Computer Skills – Contact Management Systems, Spreadsheet Software, and Word Processing (Microsoft Office) Software, Data Entry, Payroll systems, and Order Processing Systems.

    Preferred Skills & Qualifications:
    • Experience in call center environment or face to face sales/customer support
    • Experience with Chat, emails and telephone customer service
    • Previous Experience in Customer Service and Sales preferred

    NorthState is an Equal Opportunity Employer

  • Business Account Manager
    Posted 30+ days ago
    Job Type Full Time

    NorthState offers many exciting opportunities for you to learn, grow and advance in your career. Our goal is to provide the best, most technologically advanced products and services available supported by knowledgeable, motivated individuals that seek to exceed expectations for our customers.

    General Purpose of the Job:
    Builds business revenues while servicing a base of assigned accounts

    Essential Duties and Responsibilities:
    1. Meets or exceeds key performance indicators (KPIs) set by manager
    2. Prospects for revenue growth
    3. Manages new and existing contracts
    4. Broadens and elevates the position of North State by interacting with the decision-makers and influencers of each account
    5. Maintains accurate and timely sales database documentation throughout all phases of the sales process (Salesforce proficiency)
    6. Monitors competitors and shares competitive intelligence with Marketing and Sales leadership
    7. Achieves or exceeds annual sales and revenue targets
    8. Identifies and engages decision makers within accounts to create new opportunities
    9. Manages outbound and inbound accounts of existing business customers and ensures our solutions are deployed and well managed
    10. Effectively delivers value proposition presentations to prospects via phone
    11. Responds to and manages incoming leads/evaluation requests from existing customers and new prospects
    12. Monitors and takes the necessary measures to ensure an adequate pipeline of opportunities via demand generation for consistent growth within target accounts
    13. Adheres to regular and predictable attendance and punctuality
    14. Performs other duties as assigned

    Supervisory Responsibilities: None

    Most Critical Competency Categories:
    • Interpersonal Skills – Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others’ ideas and tries new things.
    • Oral Communication – Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
    • Written Communication – Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interrupt written information.
    • Business Acumen – Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
    • Professionalism – Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

    Knowledge and Skill Required:
    • High School Diploma or Associate’s Degree (AA) or one to three years’ experience, or equivalent combination of education and experience in related field.
    • Language Skills – Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.
    • Mathematical Ability – Ability to calculate figures and amounts such as discounts, interest, commissions, proportion, percentages, area, circumference and volume. Ability to apply concepts of basic algebra and geometry.
    • Reasoning Ability – Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
    • Computer Skills – Contact Management Systems, Spreadsheet Software, and Word Processing (Microsoft Office) Software, Data Entry to Salesforce
    • Additional Skills and Proficiencies –
    ­ Closing Techniques
    ­ Presentation of Technical Information
    ­ Customer Service
    ­ Prospecting Skills
    ­ Internal Communications (Team-building)
    ­ Selling to Customer Needs
    ­ Listening
    ­ Telecom Product Knowledge
    ­ Negotiation
    ­ Territory Management
    ­ Networking
    ­ Time Management

    NorthState is an Equal Opportunity Employer

  • IT Architect
    Posted 21 days ago
    Location Main St, Plant Ctr, Elm St-High Point
    Job Type Full Time

    NorthState offers many exciting opportunities for you to learn, grow and advance in your career. Our goal is to provide the best, most technologically advanced products and services available supported by knowledgeable, motivated individuals that seek to exceed expectations for our customers.

    General Purpose of the Job:
    The IT Architect is a technical and functional thought leader in the Corporate Technology department, leveraging exceptional technical and project management skills to solve complex business issues. She/He leads the effort to architect, implement, administer and maintain IT infrastructure, providing specialized technical and business knowledge to projects and support initiatives. This person takes technical responsibility for large projects and strategic programs, and utilizes state-of-the-art technology architectures and tools to meet business needs.

    Essential Duties and Responsibilities:
    1. Provides technical expertise and leadership to project teams in the analysis, design, implementation and enhancement of IT infrastructure.
    2. Possesses deep knowledge and experience in multiple infrastructure areas, and is able to synthesize that information to create integrated solutions.
    3. Contributes a perspective that spans the disciplines of technology infrastructure design, network engineering, implementation, security and project leadership.
    4. Provides thought leadership to strategic technical direction. Incorporates current and future technology to achieve strategic goals. Focuses technical solutions on 99.999% uptime and exceptional customer experience.
    5. Leads technical consulting support on projects and existing infrastructure support issues.
    6. Leads technical design discussions; proposes and documents architectural plans; guides junior engineering staff in design and implementation process.
    7. Manages smaller projects independently with PMI-based project methodologies.
    8. Recommends and implements best practices, strategic design and direction in the management of IT infrastructure relative to contingency planning, network design, backups, server management, virtualization, high availability, load balancing, and clustering.
    9. Expert-level troubleshooting skills.
    a. Performs network troubleshooting to isolate and diagnose common network problems related to connectivity, including the use of network monitoring equipment.
    b. Performs infrastructure troubleshooting to diagnose issues with server performance and availability.
    10. Designs and implements procedures associated with backup, disaster recovery, and business continuity.
    11. Performs administration functions on disparate servers and applications.
    12. Participates with other IT staff, customers, and other stakeholders in project reviews, tests, and pilots.
    13. Performs feasibility studies, translating requirements into an appropriate technical design.
    14. Identifies conflicting business practices and integration issues, suggesting alternative solutions.
    15. Produces and writes technical procedures and documentation for the applications including operations, user guide, system design and functional specifications, etc.
    16. Adheres to regular and predictable attendance and punctuality.
    17. Performs other duties as assigned.

    Supervisory Responsibilities: None

    Most Critical Competency Categories:
    • Analytical – Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.
    • Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
    • Project Management – Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
    • Technical Skills – Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
    • Customer Service – Provides exceptional service to end users and customers; Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

    Knowledge and Skill Required:
    • Education – Bachelor’s Degree (BA) or Master’s Degree (MA) or greater than 10 years’ experience, or equivalent combination of education and experience in related field.
    • Language Skills – Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or government regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.
    • Mathematical Ability – Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios and proportion to practical situations.
    • Reasoning Ability – Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret and extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
    • Computer Skills – Experience with personal computers, networking, hardware, software, firewalls, mobile devices, server administration, backups/disaster recovery/contingency planning, server consolidation, virtualization, high availability, load balancing, clustering, telecommunications, and wireless technologies.
    • Technical Leadership – Experience leading technical delivery teams, guiding technical projects to completion, managing a 24/7 99.999% uptime environment, and mentoring less experienced engineering staff. Experience managing multi-cloud, on-prem and SaaS environments.

    • Additional skills and proficiencies:
    o Cisco CCNP or higher certification preferred; MCSA or higher certification preferred; VMWare VCP certification preferred.
    o Expertise in leading large projects with Cisco and Microsoft technologies.
    o Experience in the development and implementation of standards, procedures and guidelines to support operational processes.
    o Experience in telecommunication technology architecture and general business operation technology architecture.
    o Experience with implementing cloud solutions and integrating the enterprise with those solutions
    o Windows server/network environment administration of workstations, servers, Active Directory, Exchange, DNS, WSUS, Antivirus Security, UserState Virtualization (USV) , User Experience Virtualization (UE-V), and Group Policy Management
    o Network /Firewall/Switch knowledge – IP subnetting, VLAN and VPN technologies
    o Storage Systems (SAN and NAS) appliances
    o Strong interpersonal, organizational, time management, and planning skills.
    o Strong leadership skills; ability to direct and influence others
    o Cross industry experience, complex system design and implementation
    o Strong technical knowledge, with hands-on expertise managing IT infrastructures and security
    o Proven ability to research, evaluate, and select products/tools needed to meet business requirements
    o Strong background in integrating disparate business systems
    o Solid teamwork and interpersonal skills; ability to work well on cross-functional project teams and foster team commitment to tasks
    o Strong attention to detail; ability to perform duties with a high level of accuracy
    o Able to organize work, engage in a variety of tasks simultaneously and consistently meet deadlines
    o Proof of higher level reasoning skills, critical thinking, and mental acuity will be required as determined by a standardized employment test.

    NorthState is an Equal Opportunity Employer

  • Network Operations Site Manager
    Posted 30+ days ago
    Job Type Full Time

      NorthState offers many exciting opportunities for you to learn, grow and advance in your career. Our goal is to provide the best, most technologically advanced products and services available supported by knowledgeable, motivated individuals that seek to exceed expectations for our customers. 

    General Purpose of the Job:
    The Network Operations Site Manager has oversight and management responsibility for all DCIM/IT Support Specialists at a particular company site. This person also provides backup oversite and management for other company sites. The Site Manager works in conjunction with other Team Leads and/or Site Managers to ensure continuity in both customer and employee experience across all sites.

    Essential Duties and Responsibilities:
    1. Manages staff to ensure proper coverage for shift personnel, approves timecards, and arranges coverage for PTO/holidays/sick days.
    2. Works alongside upper management on enterprise level planning and applications.
    3. Works closely with management counterparts and upper management to improve current processes and procedures.
    4. Recruits, interviews and trains new hires.
    5. Coaches team on documentation, customer service, phone & e-mail etiquette, etc.
    6. Performs QA reviews. Reports on calls answered, talk time, tickets closed & work time.
    7. Assists DCIM/IT Support staff as an escalation point.
    8. Performs DCIM/IT Support Specialist duties as necessary.
    9. Handles other day-to-day tasks as assigned by management.
    10. Adheres to regular and predictable attendance and punctuality.
    11. Performs other duties as necessary.

    Supervisory Responsibilities: Directly and indirectly supervises.

    Most Critical Competency Categories:
    • Project Management – Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
    • Managing People – Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates’ activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates’ skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services; Continually works to improve supervisory skills.
    • Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
    • Oral Communication – Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
    • Written Communication – Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interrupt written information.

    Knowledge and Skill Required:
    • Associate’s Degree (AA) or Bachelor’s Degree (BA) or five to seven years’ experience, or equivalent combination of education and experience in related field.
    • Language Skills – Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or government regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.
    • Mathematical Skills – Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios and proportion to practical situations.
    • Reasoning Ability – Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
    • Computer Skills – Microsoft Word, Excel, Power Point, and Outlook
    • Additional Skills and Proficiencies –
    o Experience installing, configuring, and troubleshooting various OS (Mac OS, XP, Vista, Windows 7, Windows 8, Windows 10, Server 2003, Server 2008, Server 2012)
    o Experience with Active Directory Management
    o Fundamental understanding of basic network functionality and troubleshooting concepts
    o Fundamental understanding of networking and security
    o Fundamental understanding of virtual environments

    NorthState is an Equal Opportunity Employer

  • NOC Support Specialist I
    Posted 30+ days ago
    Job Type Full Time

    NorthState offers many exciting opportunities for you to learn, grow and advance in your career. Our goal is to provide the best, most technologically advanced products and services available supported by knowledgeable, motivated individuals that seek to exceed expectations for our customers.   

      

    General Purpose of the Job:
    The purpose of this role is to provide technical support to managed services clients who need technology assistance under NSTS monitoring and/or management in accordance with established or approved organizational process components (i.e., Incident Management)

    Essential Duties and Responsibilities:
    1. Continuously monitors the ticket queue and performance, health and availability of NSTS and client-owned IT resources under management; collects data and context necessary to escalate issues to Tier 2 teams.
    2. Responds to client phone and emails requests within established service level agreements.
    3. Performs routine tasks (e.g. backup and recovery, tape rotations)
    4. Performs asset management/inventory of NSTS and client-owned IT resources under management.
    5. Updates and maintain standard operating procedures (SOPs)
    6. Assists with client onboarding tasks, including client IT environment documentation.
    7. Assists with quality assurance activities.
    8. Adheres to NSTS ticket documentation standards (including event’s history, status and potential impact for further action).
    9. Maintains and enhance the NSTS Technical Service Catalog.
    10. Enhances company reputation by actively practicing core values of the organization.
    11. Collaborates with all North State Departments as required.
    12. Adheres to regular and predictable attendance and punctuality.
    13. Performs other duties as assigned.

    Required Abilities:

    • Ability to accurately assess and prioritize incidents, problems, and events in the trouble ticketing system.
    • Ability to develop, update, and/or maintain standard operating procedures (SOPs).
    • Ability to operate common network tools (e.g., ping, traceroute, nslookup).
    • Ability to execute OS command line (e.g., ipconfig, netstat, dir, nbtstat).
    • Ability to monitor measures or indicators of system performance, health and availability.
    • Ability to operate different electronic communication systems and methods (e.g. e-mail, VOIP, IM, web forums).
    • Ability to interpret information collected by network tools (e.g. Nslookup, Ping, Traceroute).
    • Ability to operate network equipment including hubs, routers, switches, bridges, servers, transmission media, and related hardware.
    • Ability to produce technical documentation.
    • Ability to think critically.

    Supervisory Responsibilities: None

    Most Critical Competency Categories:
    • Analytical – Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.
    • Technical Skills – Assesses own strengths and weaknesses ; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
    • Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed.
    • Innovation – Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others’ attention.
    • Judgment – Displays willingness to make decisions: exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
    • Problem Solving – Identifies and resolves problems in a timely manner; Gathers and Analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics.
    • Oral Communication – Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
    • Written Communication – Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

    Knowledge and Skill Required:
    • High School Diploma or Associate’s Degree (AA) or one to three years’ experience, or equivalent combination of education and experience in related field.
    • Language Skills – Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.
    • Mathematical Ability – Ability to calculate figures and amounts such as discounts, interest, commissions, proportion, percentages, area, circumference and volume. Ability to apply concepts of basic algebra and geometry.
    • Reasoning Ability – Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
    • Computer Skills – Computer Skills – Spreadsheet, Word Processing and Presentation software (Microsoft Office) and Development software.

    • Additional Skills and Proficiencies –
    – Knowledge of computer networking concepts and protocols, and network security methodologies.
    – Knowledge of methods for assessing and determining incident priority.
    – Knowledge of measures or indicators of system performance, health and availability.
    – Knowledge of physical computer components and architectures, including the functions of various components and peripherals (e.g., CPUs, Network Interface Cards, data storage).
    – Knowledge of electronic devices (e.g., computer systems/components, access control devices, digital cameras, digital scanners, electronic organizers, hard drives, memory cards, modems, network components, networked appliances, networked home control devices, printers, removable storage devices, telephones, copiers, facsimile machines, etc.).
    – Knowledge of file extensions (e.g., .dll, .bat, .zip, .pcap, .gzip).
    – Knowledge of industry best practices for service desk.
    – Knowledge of organizational policies and procedures.
    – Knowledge of remote access processes, tools, and capabilities related to client support.
    – Knowledge of the operations and processes for incident, problem, and event management.
    – Knowledge of IT system operation, maintenance, and security needed to keep equipment functioning properly.
    – Knowledge of the basic operation of computers.
    – Knowledge of procedures used for documenting and querying reported incidents, problems, and events.
    – Knowledge of strategies to gather events, analyze them, and identify potential problems before they become business impacting
    – Skill in performing root cause analysis.
    – Skill in identifying possible causes of degradation of system performance, health or availability and initiating actions needed to mitigate this degradation.’
    – Skill in using the appropriate tools for repairing software, hardware, and peripheral equipment of a system.
    – Skill in conducting research for troubleshooting problems.
    – Skill in using network management tools to analyze network traffic patterns (e.g., simple network management protocol).
    – Skill in managing, maintaining, troubleshooting, installing, and configuring basic network infrastructure, and desktop hardware and software.
      

    NorthState is an Equal Opportunity Employer 

  • NOC Support Specialist II
    Posted 30+ days ago
    Job Type Full Time

    NorthState offers many exciting opportunities for you to learn, grow and advance in your career. Our goal is to provide the best, most technologically advanced products and services available supported by knowledgeable, motivated individuals that seek to exceed expectations for our customers.
    General Purpose of the Job: 

    General Purpose of the Job:
    The purpose of this role is to provide technical support to managed services clients who need assistance technology under NSTS monitoring and/or management in accordance with established or approved organizational process components (i.e., Incident Management)

    Essential Duties and Responsibilities:
    1. Continuously monitors the ticket queue and performance, health and availability of NSTS and client-owned IT resources under management; collect data and context necessary to escalate issues to the CVD, SMS, SA and B&R teams.
    2. Responds to client phone and emails requests within established service level agreements.
    3. Provides secondary support to the NOC Support Specialist I to resolve issues before they are escalated to the CVD, SMS, SA and B&R teams.
    4. Performs routine tasks (e.g. backup and recovery, tape rotations)
    5. Performs asset management/inventory of NSTS and client-owned IT resources under management.
    6. Develops, updates and maintains standard operating procedures (SOPs)
    7. Assists with client onboarding tasks, including client IT environment documentation.
    8. Assists with quality assurance activities.
    9. Assists with training and developing the NOC Support Specialist I and NOC Support Specialist Apprentice. This includes training and development around Managed Services processes, SOPs, Marval, SI Portal, N-Able, the Managed Services Portfolio, and Managed Services clients.
    10. Adheres to NSTS ticket documentation standards (including event’s history, status and potential impact for further action).
    11. Maintains and enhances the NSTS Technical Service Catalog.
    12. Enhances company reputation by actively practicing core values of the organization.
    13. Collaborates with all North State Departments as required.
    14. Adheres to regular and predictable attendance and punctuality.
    15. Performs other duties as assigned.

    Required Abilities:
    • Ability to accurately define incidents, problems, and events in the trouble ticketing system.
    • Ability to develop, update, and/or maintain standard operating procedures (SOPs).
    • Ability to operate common network tools (e.g., ping, traceroute, nslookup).
    • Ability to execute OS command line (e.g., ipconfig, netstat, dir, nbtstat).
    • Ability to monitor measures or indicators of system performance, health and availability.
    • Ability to operate different electronic communication systems and methods (e.g. e-mail, VOIP, IM, web forums).
    • Ability to interpret information collected by network tools (e.g. Nslookup, Ping, Traceroute).
    • Ability to operate network equipment including hubs, routers, switches, bridges, servers, transmission media, and related hardware.
    • Ability to produce technical documentation.
    • Ability to think critically.

    Supervisory Responsibilities: None

    Most Critical Competency Categories:
    • Analytical – Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.
    • Technical Skills – Assesses own strengths and weaknesses ; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
    • Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed.
    • Innovation – Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others’ attention.
    • Judgment – Displays willingness to make decisions: exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
    • Problem Solving – Identifies and resolves problems in a timely manner; Gathers and Analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics.
    • Oral Communication – Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
    • Written Communication – Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

    Knowledge and Skill Required:
    • Associate’s Degree (AA) or Bachelor’s Degree (BA) or three to five years’ experience, or equivalent combination of education and experience in related field.
    • Language Skills – Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or government regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.
    • Mathematical Ability – Ability to calculate figures and amounts such as discounts, interest, commissions, proportion, percentages, area, circumference and volume. Ability to apply concepts of basic algebra and geometry.
    • Reasoning Ability – Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardizations exist. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
    • Computer Skills – Computer Skills – Spreadsheet, Word Processing and Presentation software (Microsoft Office) and Development software.

    • Additional Skills and Proficiencies –
    – Knowledge of computer networking concepts and protocols, and network security methodologies.
    – Knowledge of methods for assessing and determining incident priority.
    – Knowledge of measures or indicators of system performance, health and availability.
    – Knowledge of physical computer components and architectures, including the functions of various components and peripherals (e.g., CPUs, Network Interface Cards, data storage).
    – Knowledge of electronic devices (e.g., computer systems/components, access control devices, digital cameras, digital scanners, electronic organizers, hard drives, memory cards, modems, network components, networked appliances, networked home control devices, printers, removable storage devices, telephones, copiers, facsimile machines, etc.).
    – Knowledge of file extensions (e.g., .dll, .bat, .zip, .pcap, .gzip).
    – Knowledge of industry best practices for service desk.
    – Knowledge of organizational policies and procedures.
    – Knowledge of remote access processes, tools, and capabilities related to client support.
    – Knowledge of the operations and processes for incident, problem, and event management.
    – Knowledge of IT system operation, maintenance, and security needed to keep equipment functioning properly.
    – Knowledge of the basic operation of computers.
    – Knowledge of procedures used for documenting and querying reported incidents, problems, and events.
    – Skill in performing root cause analysis.
    – Skill in identifying possible causes of degradation of system performance, health or availability and initiating actions needed to mitigate this degradation.’
    – Skill in using the appropriate tools for repairing software, hardware, and peripheral equipment of a system.
    – Skill in conducting research for troubleshooting problems.
    – Skill in using network management tools to analyze network traffic patterns (e.g., simple network management protocol).
    – Experience in strategies to gather events, analyze them, and identify potential problems before they become business impacting
    – Experience in delivering results in a multi-sourced vendor environment
    – Preferred Certifications: Certified Cisco Network Associate (CCNA), VMWare Certified Professional (VCP), or Certifications addressing network infrastructure, operating systems, technical support, managing, maintaining, troubleshooting, installing, configuring basic network infrastructure, and desktop hardware, software, and configurations

    NorthState is an Equal Opportunity Employer

  • Senior Manager, Core Engineering
    Posted 30+ days ago
    Job Type Full Time

    NorthState offers many exciting opportunities for you to learn, grow and advance in your career. Our goal is to provide the best, most technologically advanced products and services available supported by knowledgeable, motivated individuals that seek to exceed expectations for our customers.   

    General Purpose of the Job:
    Oversee and manage all engineering and architectural facets as it relates to the technical services North State deploys to its service area.

    Essential Duties and Responsibilities:
    1. Examines resource and project management for improvements, upgrades, and operations of applicable network core infrastructure(s).
    2. Demonstrated accountability for conducting proof of concepts in order to vet interoperability between venders and protocols.
    3. Oversees and confirms infrastructure project quality throughout the entire lifecycle including but not limited to: planning, design, implementation, support and decommissioning.
    4. Manages IPv4/IPv6 resources, MPLS architectures, layer 2 access protocols, QoS operations, eBGP peering, routing protocol stability, broadband network gateway, network abuse operations, routing protocols, link aggregation, link protection protocols and deep packet inspection.
    5. Manages the oversight of the Linux server operating systems, DNS operations, RADIUS operations, FTP operations, Email operations, Email Anti-Spam/Virus operations, web hosting operations, MySQL operations, SAN storage network operations and clustering file system operations.
    6. In video head-end, oversees video signals received by the various satellites, passed to a receiver, transcoded and aggregated into multiple Cisco switches. Manages catchers and receivers for PPV and VOD as well as the resources for storage and blade management on the UCS chassis used for Mediaroom.
    7. Oversees Mediaroom/mediakind middleware STB client builds, channel lineups, configuration of channels, VOD asset management and configuration, A-Server D-Server and V-Server configuration and management, SCOM (System Center Operations Management) configuration and manipulation for Mediaroom monitoring and alerts, MSSQL queries for troubleshooting and data warehouse collection as well as Microsoft Server roles such as AD (Active Directory) and IIS (Internet Information Service.)
    8. Formulates and implements preventive maintenance plans for all owned equipment
    9. Assists with development and improvement of internal procedures and processes.
    10. Challenges teams to seek innovative approaches to address problems and opportunities.
    11. Initiates interactions with business/vendor partners to research and identify alternatives which will provide new functionality, cost savings, or increased operating efficiencies.
    12. Researches, resolves and responds to questions ranging from day-to-day production issues to highly complex technology solutions relating to business strategy and development.
    13. Responsible for updating business strategy to ensure services are aligned to budget and strategic business plans.
    14. Manages service contract renewals.
    15. Provides coaching and leadership to Network Engineering supervisor and staff.
    16. Adheres to regular and predictable attendance and punctuality.
    17. Performs additional duties as necessary.

    Supervisory Responsibilities: Directly supervises

    Most Critical Competency Categories:
    • Project Management – Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
    • Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed.
    • Managing People – Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates’ activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates’ skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services; Continually works to improve supervisory skills.
    • Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
    • Quality – Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
    • Oral Communication – Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
    • Written Communication – Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interrupt written information.

    Knowledge and Skill Required:
    • Bachelor’ Degree (BA) or Master’s Degree (MA) or equivalent, or greater than ten years’ experience, or equivalent combination of education and experience in related field.
    • Language Skills – Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or government regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.
    • Mathematical Skills – Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios and proportion to practical situations.
    • Reasoning Ability – Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
    • Computer Skills – Database Software, Design Software, Human Resource Systems, Internet Software, Order Processing Systems, Payroll Systems, Project Management Software, Spreadsheet Software, Word Processing Software
    • Additional Skills and Proficiencies –
    ­ Ability to prioritize work efforts and balance organizational priorities with the needs of employees.
    ­ Must be willing to cross departmental boundaries to assist with network trouble resolution.
    ­ Must be available for emergency technical support relating to the network and its supporting infrastructure.
    ­ Proof of higher level reasoning skills, critical thinking, and mental acuity will be required as
    determined by a standardized employment test.
    ­ CCNP or CCNP Service Provider preferred

    NorthState is an Equal Opportunity Employer

  • Senior Network Engineer I
    Posted 30+ days ago
    Location Remote Technology Solutions
    Job Type Full Time

    NorthState offers many exciting opportunities for you to learn, grow and advance in your career. Our goal is to provide the best, most technologically advanced products and services available supported by knowledgeable, motivated individuals that seek to exceed expectations for our customers.

    General Purpose of the Job:
    The Senior Network Engineer I performs computer network implementations. He/She generally troubleshoots problems related to enterprise-wide network, and must ensure that systems, security, and firewall software is up-to-date. The Senior Network Engineer I also conducts wireless site surveys as well as troubleshoot issues associated with wireless devices and communication. The Senior Network Engineer I must be knowledgeable of a variety of networking technologies, such as routing, cryptographic tunneling, firewalls, and others. His/Her experience in the IT and networking fields is used to develop new strategies to optimize operation. He/She manages complex system requirements.

    Essential Duties and Responsibilities:
    1. Installs and upkeeps hardware and software
    2. Completes addressing and communication
    3. Maintains inventories and diagrams
    4. Conducts maintenance of systems (Updates)
    5. Monitors systems
    6. Performs basic Troubleshooting
    7. Assists and Trains EU
    8. Follows procedures and record keeping requirements
    9. Develops test plans
    10. Tests and documents systems performance
    11. Tests and documents systems security
    12. Plans, Designs, and Troubleshoots
    13. Understands protocol behavior
    14. Captures and analyzes traffic
    15. Performs basic client management
    16. Ensures peer escalation resolution
    17. Adherence to regular and predictable attendance and punctuality
    18. Performs other duties as assigned

    Supervisory Responsibilities: None

    Most Critical Competency Categories:
    • Technical Skills– Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; shares expertise with others.
    • Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
    • Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed.
    • Ethics – Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
    • Oral Communication – Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
    • Written Communication – Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interrupt written information.

    Knowledge and Skill Required:
    • Associate’s Degree (AA) or Bachelor’s Degree (BA) or six to eight years’ experience, or equivalent combination of education and experience in related field.
    • Language Skills – Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or government regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.
    • Mathematical Skills – Ability to calculate figures and amounts such as discounts, interest, commissions, proportion, percentages, area, circumference and volume. Ability to apply concepts of basic algebra and geometry.
    • Reasoning Ability – Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
    • Additional Skills and Proficiencies –
    ­ Secures one professional-level network certification
    ­ Obtains one cumulative associate-level certification in the following areas (Networking, Collaboration, Security, Infrastructure)
    ­ Possesses five years of industry-related experience
    ­ Develops specialization in a 2nd technology
    ­ Demonstrates ability to mentor

    NorthState is an Equal Opportunity Employer

  • Senior Penetration Tester III
    Posted 30+ days ago
    Location Remote Technology Solutions
    Job Type Full Time

    NorthState offers many exciting opportunities for you to learn, grow and advance in your career. Our goal is to provide the best, most technologically advanced products and services available supported by knowledgeable, motivated individuals that seek to exceed expectations for our customers.

    General Purpose of the Job:
    A Senior Penetration Tester III is a professional who specializes in offensive security tactics and assessments. They serve as lead engineer on projects and are responsible for assisting solution architects scope and plan multiple large simultaneous security assessments. Typical responsibilities include advanced network and wireless penetration tests, OWASP Test Guide web application penetration tests and communicating results to customers. They may also mentor other penetration testers and assist solution architects in identifying the testing requirements and scoping.

    Essential Duties and Responsibilities:
    • Manages network vulnerability scans & validation
    • Performs exploit troubleshooting and/or development
    • Executes privilege escalation and lateral movement techniques
    • Employs comprehensive wireless penetration testing techniques
    • Executes advanced social engineering techniques
    • Performs network poisoning attack simulations
    • Conducts social engineering exercises
    • Employs advanced web & mobile test strategies
    • Conducts physical penetration tests (reconnaissance and planning)
    • Employs comprehensive password attack strategies
    • Drafts customer findings report documentation
    • Presents assessment findings to customers
    • Demonstrates enterprise situational awareness
    • Develops new service offerings
    • Adherence to regular and predictable attendance and punctuality
    • Performs other duties as assigned

    Supervisory Responsibilities: None

    Most Critical Competency Categories:
    • Analytical – Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.
    • Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
    • Quality Management – Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
    • Business Acumen – Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
    • Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.

    Most Critical Competency Categories, Cont:
    • Professionalism – Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
    • Safety and Security – Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
    • Innovation – Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others’ attention.

    Knowledge and Skill Required:
    • Bachelor’ Degree (BA) or Master’s Degree (MA) or equivalent, or greater than ten years’ experience, or equivalent combination of education and experience in related field.
    • Language Skills – Ability to read, analyze and interpret common scientific and technical journals, financial reports and legal documents. Ability to respond to commons inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors.
    • Mathematical Skills – Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios and proportion to practical situations.
    • Reasoning Ability – Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
    • Additional Skills and Proficiencies –
    o Advanced penetration test certification (OSCE, OSEE, OSWE) or multiple intermediate level penetration test certification (e.g. OSCP, OSWP, EC Council LPT, PWAPT)
    o Intermediate level security professional certification (CISSP, or Cyber Security Master’s Degree)
    o Intermediate project or audit certification (PMP, 6Sigma BB, CISA, or Cyber Security Master’s Degree)
    o 7+ years industry related experience

    NorthState is an Equal Opportunity Employer

  • Technician, Datacenter Operations
    Posted 30+ days ago
    Job Type Full Time

    NorthState offers many exciting opportunities for you to learn, grow and advance in your career. Our goal is to provide the best, most technologically advanced products and services available supported by knowledgeable, motivated individuals that seek to exceed expectations for our customers.

    General Purpose of the Job:
    The Datacenter Operations Technician is primarily the face of the organization. This person provides excellent customer service by answering questions and providing assistance promptly. The Datacenter Operations Technician is responsible for a variety of duties related to interfacing with the customer and hands-on requests.

    Essential Duties and Responsibilities:
    1. Greet visitors and customers at the front desk and sign them in according to company security policy
    2. Escort visitors and customers to their destined location: meeting room, dedicated customer space, telco area, etc.
    3. Field incoming calls to the primary company phone line
    4. Ensure the lobby area is clean and free of clutter
    5. Configure, ship, and track hand-held depot requests
    6. Perform tape rotations based on customer specification
    7. Receive incoming packages and distribute accordingly, notify customers and place in storage if required
    8. Assist with disaster declaration requests
    9. Adherence to regular and predictable attendance and punctuality
    10. Performs other duties as assigned

    Supervisory Responsibilities: None

    Most Critical Competency Categories:
    • Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
    • Written Communication – Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
    • Attendance/Punctuality – Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
    • Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets Commitments
    • Quality – Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

    Knowledge and Skill Required:
    • High School Diploma, no experience required.
    • Language Skills – Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one on one and small group situations to customers, clients and other employees of the organization.
    • Mathematical Ability – Ability to calculate figures and amounts such as discounts, interest, commissions, proportion, percentages, area, circumference and volume. Ability to apply concepts of basic algebra and geometry.
    • Reasoning Ability – Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
    • Computer Skills – Microsoft Word, Excel, Power Point, and Outlook

    NorthState is an Equal Opportunity Employer