Come work with us.

NorthState prides itself on being a local business that employs friendly, knowledgeable people. Current career opportunities with NorthState are listed below. We appreciate your interest in joining our team. You can also contact us at recruiter@nscom.com.

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Why Work at NorthState?

  • A supportive and innovative company culture

    NorthState offers many exciting opportunities for you to learn, grow and advance in your career. Our goal is to provide the best, most technologically advanced products and services available supported by knowledgeable, motivated individuals that seek to exceed expectations for our customers.

  • A chance to lead the digital change

    NorthState has a progressive work culture that values integrity, stewardship, ownership, innovation, and growth. Each of us feels empowered to make a positive impact on the people around us, and our customers.

  • A competitive benefit package

    At NorthState, we are committed to providing our employees and their families with comprehensive benefits that exceed national benchmarks. This helps them stay healthy, feel secure, and maintain work/life balance.

Open Positions

  • Part Time Junior NOC Support Specialist, Raleigh, NC
    Posted 30+ days ago
    Location Raleigh DC
    Job Type Part Time

    Great opportunity for College Students working towards a Business or IT major! We will work around college schedules. Opportunities available on 2nd and/or 3rd shifts Monday – Friday, weekends, and/or holidays.   

     

    The Part-Time (PT) Junior NOC Support Specialist will be working with the NOC Support Specialists I and II in the NSTS data centers and working less than 30 hours per week. Members of the NOC Support Specialist group are the first responders to all client needs. Employing both proactive and reactive approaches, the Temporary Junior NOC Support Specialist will monitor and respond to alerts from the various monitoring systems the company employs. He/She will learn to assess the situation and take the necessary action to ensure all functions of a client’s environment remain fully operational. This includes escalating high-level tasks to the appropriate team, while providing thoroughness and attention to detail that result in a proper handoff with the level of service we expect from our staff.     

      

      

    Essential Duties and Responsibilities:  

    1. Assists NOC Support Specialist I and II, Communications, Voice and Data, Security Managed Services, Systems Administration, and Backup & Recovery to identify incidents and determine the best course of action and follow through until completion. Common tasks include, but are not limited to:    

      

    Assists with the following:    

    · Continuously monitors the ticket queue and performance, health and availability of NSTS and client-owned IT resources under management; collect data and context necessary to escalate issues to Tier 2 teams.    

    · Responds to client phone and emails requests within established service level agreements.    

    · Performs routine tasks (e.g. facility walkthroughs, tape rotations, software/firmware updates and patches)    

    · Completes hardware replacements and installations including ram, hard drives, raid controllers, network cards, or other required hardware    

    · Completes or assists with client-based needs for construction and configuration of new servers and necessary applications    

    · Maintains and enhances the NSTS Technical Service Catalog and knowledge base  

    · Team player that is willing to step in and help the team complete mission critical tasks  

    · Adheres to strict regulations and procedures while signing in clients, guests, and vendors while escorting them to and from their respective approved locations    

    · Maintains client anonymity and confidential proprietary information     

    · Adheres to regular and predictable attendance and punctuality    

    · Performs other duties as assigned    

      

    Supervisory Responsibilities: None    

      

      

      

    Most Critical Competency Categories:  

    · Technical Skills– Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; shares expertise with others.     

    · Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.    

    · Project Management – Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.    

    · Attendance/Punctuality – Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.     

    · Quality – Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.    

    · Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed.    

      

    Knowledge and Skills Required:  

    · High School Diploma, no experience required. Must be a current college student working towards a Business or IT related major while maintaining a 3.0 or higher GPA.    

    · Language Skills – Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one on one and small group situations to customers, clients and other employees of the organization.     

    · Mathematical Ability – Ability to calculate figures and amounts such as discounts, interest, commissions, proportion, percentages, area, circumference and volume. Ability to apply concepts of basic algebra and geometry.    

    · Reasoning Ability – Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.     

      

      

      

      

      

      

      

  • Part-Time, Junior NOC Support Specialist (Winston-Salem, NC)
    Posted 30+ days ago
    Location Winston-Salem DC
    Job Type Part Time

    Great opportunity for College Students working towards a Business or IT major! We will work around college schedules. The hours for this role will be: 2nd and/or 3rd shift Monday through Friday, weekends, and/or holidays.  

    The Part-Time (PT) Junior NOC Support Specialist will be working with the NOC Support Specialists I and II in the NSTS data centers and working less than 30 hours per week. Members of the NOC Support Specialist group are the first responders to all client needs. Employing both proactive and reactive approaches, the Temporary Junior NOC Support Specialist will monitor and respond to alerts from the various monitoring systems the company employs. He/She will learn to assess the situation and take the necessary action to ensure all functions of a client’s environment remain fully operational. This includes escalating high-level tasks to the appropriate team, while providing thoroughness and attention to detail that result in a proper handoff with the level of service we expect from our staff.   

     

     

    Essential Duties and Responsibilities:  

    1. Assists NOC Support Specialist I and II, Communications, Voice and Data, Security Managed Services, Systems Administration, and Backup & Recovery to identify incidents and determine the best course of action and follow through until completion. Common tasks include, but are not limited to:  

      

    Assists with the following:  

    · Continuously monitors the ticket queue and performance, health and availability of NSTS and client-owned IT resources under management; collect data and context necessary to escalate issues to Tier 2 teams.  

    · Responds to client phone and emails requests within established service level agreements.  

    · Performs routine tasks (e.g. facility walkthroughs, tape rotations, software/firmware updates and patches)  

    · Completes hardware replacements and installations including ram, hard drives, raid controllers, network cards, or other required hardware  

    · Completes or assists with client-based needs for construction and configuration of new servers and necessary applications  

    · Maintains and enhances the NSTS Technical Service Catalog and knowledge base  

    · Team player that is willing to step in and help the team complete mission critical tasks  

    · Adheres to strict regulations and procedures while signing in clients, guests, and vendors while escorting them to and from their respective approved locations  

    · Maintains client anonymity and confidential proprietary information   

    · Adheres to regular and predictable attendance and punctuality  

    · Performs other duties as assigned  

      

    Supervisory Responsibilities: None    

      

      

    Most Critical Competency Categories:  

    · Technical Skills– Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; shares expertise with others.   

    · Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.  

    · Project Management – Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.  

    · Attendance/Punctuality – Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.   

    · Quality – Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.  

    · Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed.  

      

    Knowledge and Skills Required:  

    · High School Diploma, no experience required. Must be a current college student working towards a Business or IT related major while maintaining a 3.0 or higher GPA.  

    · Language Skills – Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one on one and small group situations to customers, clients and other employees of the organization.   

    · Mathematical Ability – Ability to calculate figures and amounts such as discounts, interest, commissions, proportion, percentages, area, circumference and volume. Ability to apply concepts of basic algebra and geometry.  

    · Reasoning Ability – Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.   

      

      

      

      

      

      

      

  • Senior Solutions Architect – Infrastructure
    Posted 3 days ago
    Job Type Full Time

    The Senior Solutions Architect position is a critical role that supports both the sales and engineering delivery teams. The role manages networking, unified communications and/or data center related solutions throughout the project delivery lifecycle. This position requires a unique skill set that balances technical competency, excellent communication skills and business acumen to ensure that solutions are delivered on time, on budget, and right the first time. 

      

    Essential Duties and Responsibilities: 

    1. Assists the sales team to help clients and prospects identify technical solutions that support the business needs 

    2. Acts as the trusted advisor to NorthState’s clients and prospects related to infrastructure related solutions 

    3. Designs conceptual infrastructure solutions based on customer needs 

    4. Develops bill of materials required to support the proposed solution 

    5. Works closely with the performance management team to ensure quotes are accurate based on solution design  

    6. Writes proposals outlining project scope, approach and deliverables 

    7. Develops project work breakdown structures (WBS) to determine project pricing and project management 

    8. Works closely with the project coordinators to ensure projects are delivered on time and on budget  

    9. Works closely with the engineering delivery teams to ensure projects are delivered on time and on budget 

    10. Maintains technical awareness of technology trends that fall within the infrastructure space 

    11. Works closely with the technology partner sales and engineering teams to design and propose infrastructure solutions 

    12. Adheres to regular and predictable attendance and punctuality 

    13. Performs other duties as assigned 

      

    Supervisory Responsibilities: None 

      

    Most Critical Competency Categories: 

    · Oral Communication – Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. 

    · Written Communication – Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interrupt written information.  

    · Design – Generates creative solutions; Translates concepts and information into images; Uses feedback to modify designs; Applies design principles; Demonstrates attention to detail.  

    · Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics. 

    · Strategic Thinking – Develops strategies to achieve organization goals; Understands organization’s strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.  

      

    Knowledge and Skill Required: 

    · Bachelor’ Degree (BA) or Master’s Degree (MA) or equivalent, or greater than ten years’ experience, or equivalent combination of education and experience in related field. 

    · Language Skills – Ability to read, analyze and interpret common scientific and technical journals, financial reports and legal documents. Ability to respond to commons inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors. 

    · Mathematical Skills – Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios and proportion to practical situations. 

    · Reasoning Ability – Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.  

      

    Additional Skills and Proficiencies:

    o The Solutions Architect – Infrastructure position requires technical competency in one or more of the following areas: 

    Ø Local Area Networking design, implementation and support 

    Ø Wide Area Networking design, implementation and support 

    Ø Wireless LAN design, implementation and support 

    Ø Data Center technologies (compute, storage, virtualization, backup and recovery, etc.) 

    Ø Unified Communications (call control, voicemail, telepresence, conferencing) 

    o 10+ years of consultative engineering pre-sales and design experience. 

    o 10+ years of working with infrastructure technology partners such as Cisco, VMWare, EMC, etc. 

    o Technology related certifications from technology vendors such as Cisco, EMC, VMWare are a plus. 

    o Combined experience of infrastructure and security is a plus. 

    o Proven track record of designing, proposing and managing infrastructure related projects. 

      

    Additional Preferences:

    · This position will be remote, and we are seeking a candidate in the Charlotte, NC, area.  

    · Cisco Certified Network Professional (CCNP) 

    · Enterprise networking experience 

    · Cloud Technology 

    · Enterprise understanding of technology