Business Help Center

NorthState Help Center

Frequently Asked Questions

  • My business is on a tight budget. Is a business phone system really necessary?

    Today, some small businesses starting out begin with a single mobile (cell) phone. It doesn’t take long for smart small business owners to realize that a professional phone system and communications will be a critical part of their growth and success. Small businesses need advanced phone systems as much as larger businesses do in order to compete and grow. They also need affordable voice solutions that are suited to their unique operational needs and designed to grow with them. NorthState has small business voice solutions that are extremely flexible, scalable for growth and affordable. To find an affordable solution to help take your small business to the next level call us at 336-886-3600.

  • What are T1, ISDN and PRI forms of Voice Communications?

    T1/PRI/ISDN Voice is a phone service used for carrying voice and data transmissions in a digital format. T1 meets the needs of businesses having multiple users on a system requiring fast speed and broad bandwidth. A full T1 can accommodate as many as 24 users working at one time. PRI is a telecommunications standard that means Primary Rate Interface. It describes how the 24 channels of a T1 are split into 23 “B” channels for Voice and 1 “D” channel for control signals.

  • Which Voice solution is right for my business?

    Today’s Traditional Voice has many robust features and is widely known for its reliability. T1/PRI/ISDN Voice Service offers business customers extremely flexible service as the lines may carry Direct Inward Dial (DID) traffic, incoming 800 service, long distance calls as well as outgoing calls dynamically. Hosted voice solutions like Cloud Voice are part of your Internet connection and thus very economical. Each business has different needs and different resources, so their choices will differ. A NorthState Business Representative can help you assess your needs and determine the best solution for you. To have one contact you, click here or call 336-886-3600.

  • What is the difference between Traditional Voice and Cloud Voice™?

    Traditional Voice operates off the world’s traditional wireline telephone network, which consists of a global net of telephone lines, fiber-optic cables, microwave transmission, communications satellites and undersea telephone cables connected by switching centers. Today’s telephones and telephone systems are quite sophisticated and have a host of technologically advanced capabilities. NorthState’s Cloud Voice™ is a Hosted IP voice, solution—it uses the Internet and cloud technology as the transmission medium for making calls. It also integrates voice, fax and email communications. To learn more about traditional and Cloud Voice options call us at 336-886-3600.

  • How fast is Fiber Internet from NorthState Business?

    NorthState offers multiple symmetrical and asymmetrical premium Internet speeds up to 1 Gbps as well as fiber transport using Dedicated Ethernet Service up to 1 Gbps.

  • What is Dedicated Ethernet?

    Dedicated Ethernet is a metropolitan area network (MAN) based on Ethernet standards. Dedicated Ethernet connects subscribers to the Internet or a larger service network. Businesses can also use Dedicated Ethernet to connect their own offices to each other. At the heart of NorthState’s Dedicated Ethernet network is a powerful core built through optical fiber. Internet service provided over Dedicated Ethernet enables large data transfers and communications and is easily upgradable as your demand increases.

    To discuss Dedicated Ethernet for your business, have a NorthState Business Representative contact you or call 336-886-3600.

  • Are Internet speeds guaranteed at all times?

    While NorthState’s Fiber Internet is fast, no Internet service provider can guarantee full-published speed at all times. Internet service providers promote Service Capability Speeds, which are the downstream rates at which your line transfers Internet access data between the network interface device at your location to the first piece of routing equipment in your provider’s network. Service Capability Speeds should not be confused with Throughput Speed, which is the speed at which your modem receives and sends Internet access data (“Throughput Speed”). These speeds may vary and are not guaranteed. Throughput speed depends upon many factors, including: customer location; destination and traffic on the Internet; interference with high frequency spectrum on telephone lines; wiring inside your facilities or the capacity or performance of your computer or modem; the server with which you are communicating; internal network factors and the networks you and others are using when communicating. For more information on Internet speeds, see our see our Business Acceptable Use & Network Management Policy.

  • What Internet Speed is best for my business?

    Take an inventory of how your business uses the Web throughout a typical month. How many individuals will need to access to Internet at once? Do you and your employees mostly perform light email communications and online research? Does your business rely on the speedy transmission of credit card transactions or need to engage in video conferencing or upload and transfer large files? Faster speeds will help you accomplish more in less time and deliver better customer service as well allow you to grow. For many businesses, a faster connection is a competitive edge. For a complimentary consultation on your business’ Internet speed needs, call us at 336-886-3600.

  • Why do Upload Speeds matter?

    The ability to transfer information quickly and seamlessly can mean the difference between business failure and success. Businesses that overlook the need for faster upload speeds can suffer delays of important information transfers and resulting negative business consequences. Examples of business documents and data that take more bandwidth for uploading are medical imaging, legal documents, financial transactions, graphic images such as PDFs, images, advertising files and others. The greater your upload speeds, the more efficient and effective your business can be.

  • What are Mbps, kbps and Gbps?

    Internet speeds are measured by the volume of information you can download and upload per second while you are on the Internet. How much content you can upload or download is measured in “bits”. Gbps stands for Gigabits per second. A Gigabit is 1000 megabits. Mbps stands for Megabits per second. A Megabit is 1 million bits. Kbps is short for kilobits per second. A kilobit is 1,000 bits per second. The greater the size of your network, the faster your network is able to transmit large pieces of data and information.

Still need help?

Please send us a message using the form below, or call Technical Support at 336.886.3600.

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