Will my phone service work during an electrical outage?

If you have NorthState’s Fiber Voice service, electricity is required to power your phone. NorthState does offer a battery backup option. With a fully-charged battery, you will have 8 hours of backup battery power for emergency voice services, including Emergency 911 service. For an additional charge multiple batteries may be purchased to provide up to 24 hours of backup battery power. Please talk to one of our service representatives for more information about our battery backup option.

There are a number of considerations to make as you consider whether or not to purchase battery backup service from NorthState.

  • Since your Fiber Voice service requires electric power to operate, during a power outage you will not be able to make or receive calls without a backup power source or an alternative like a cell phone.
  • The Battery Backup solution provided by NorthState is only intended to be used with NorthState’s Fiber Voice service and will not power cordless phones, other devices, including those that assist customers with disabilities or home security systems, or your Internet or TV service.
  • During a power outage, please use your voice service only for emergency calls to preserve your battery power. NorthState will not provide credits and is not liable for service interruptions due to power outages.
  • There may be other commercially available sources of backup power, such as a generator or an uninterruptible power source that may provide backup power for your voice service. Please consult the manufacturers of those types of devices for more information about their functions and capabilities.

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