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Are Internet speeds guaranteed at all times?
While NorthState’s Fiber Internet is fast, no Internet service provider can guarantee full-published speed at all times. Internet service providers promote Service Capability Speeds, which are the downstream rates at which your line transfers Internet access data between the network interface device at your location to the first piece of routing equipment in your provider’s network. Service Capability Speeds should not be confused with Throughput Speed, which is the speed at which your modem receives and sends Internet access data (“Throughput Speed”). These speeds may vary and are not guaranteed. Throughput speed depends upon many factors, including: customer location; destination and traffic on the Internet; interference with high frequency spectrum on telephone lines; wiring inside your facilities or the capacity or performance of your computer or modem; the server with which you are communicating; internal network factors and the networks you and others are using when communicating. For more information on Internet speeds, see our see our Business Acceptable Use & Network Management Policy.