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SupportAre Internet download and upload speeds guaranteed at all times?
Are Internet download and upload speeds guaranteed at all times?
Lumos manages its network with the goal of delivering a fast, safe and uncompromised fiber Internet experience to all of its customers. We strive to provision a customer’s connection up to the maximum advertised speed, but actual speed experienced by the customer will vary based on multiple factors such as the condition of wiring inside a specific location, the electromagnetic interference on the customer’s line, general Internet backbone configurations, computer configuration, network or Internet congestion, and the server speeds of websites accessed. These variables can cause the fiber service to perform at less than maximum advertised speeds. For more information about how Lumos manages its network, please see Terms and Conditions.
1. 100% Fiber Optic network not available in all areas. Internet speeds are up to the maximum advertised upload and download speed available based on a wired connection. Speeds may vary by location and are not guaranteed.
2. Promotional Fiber Internet rates are subject to change or end without notice. Taxes, fees, and surcharges are extra and subject to change at any time. Promotional rates require purchase of listed services as described. Then-current standard rates apply after promotional period. Limited-time offer; subject to change or end without notice. Offer not valid with any other offer or promotion. Offer is only available to new residential accounts in Lumos markets where fiber is available. Downgrades from existing plans with Lumos will not qualify for discounts. Services are subject to all applicable service terms and conditions found at lumosfiber.com, subject to change at any time. Equipment and additional services are extra. Service not available in all areas. Restrictions apply. All rights reserved.
3. Free installation eligible on all tiers from 500 Mbps – 5 Gig.
4. Visa Prepaid Card: Eligible orders of 1 Gig – 5 Gig may receive a $200 Visa Prepaid Card. Limited-time offer; subject to change or end without notice. Virtual card is issued by Pathward®, N.A., Member FDIC, pursuant to a license from Visa U.S.A. Inc. No cash access or recurring payments. Can be used everywhere Visa debit cards are accepted online, or phone/mail orders. Valid for up to 6 months; unused funds will forfeit after the valid thru date. Terms and conditions apply. Customer must be current on their bill and in good standing. Customers will be eligible to redeem 90 days after installation.