A tech company you can trust.

NorthState provides high-speed fiber internet, wall-to-wall Wi-Fi, voice, and Fiber TV services to residential and small business customers in NC as well as in VA, where we’re known as Lumos Networks. 

But we are more than your average internet company. Our customers enjoy the fastest fiber speeds available built on a network they can truly count on – all backed by local, expert customer care teams. We know that fast, reliable internet is what you need to stay connected to the things that matter. And your connection is our commitment. 

NorthState and Lumos Networks are a part of Segra, one of the largest independent fiber bandwidth companies in the U.S, headquartered in Charlotte, NC.

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Leadership Team

  • Photo of Diego B. Anderson

    Diego B. Anderson

    Senior Vice President and General Manager

    Diego Anderson serves as Senior Vice President and General Manager for the Lumos Networks and NorthState business units, both divisions of Segra. Originally from South Carolina, Diego earned his B.S. in Electrical Engineering Technology from South Carolina State, a Masters in Administration from Central Michigan University, and a Masters in the Management of Information Technology from University of Virginia, McIntire School of Commerce. He has more than 25 years of telecom experience in various business management and executive leadership roles.

  • Photo of Kristina H. Stone

    Kristina H. Stone

    Vice President of Care and Service Delivery

    Kristy Stone is Vice President of Care and Service Delivery and leads the teams responsible for customer service and technical support, as well as service delivery for Lumos Networks and NorthState. Originally from North Carolina, Kristy holds B.A. in Accounting and Economics, and a MBA Eq. from Gardner Webb College and ATT University. Kristy has 30 years of telecom experience and various craft and management roles in more than 22 states. She is certified by Satmetrix in Net Promoter Score and is a Six Sigma green belt.

  • Photo of David L. Smith

    David L. Smith

    Vice President of Technical Operations and Planning

    David Smith is Vice President of Technical Operations and Planning for Lumos Networks and NorthState. He leads network and field operations, engineering, outside plant, and project management teams. Originally from Covington, VA, David holds a B.S. in Information Systems Management from Bridgewater College, and a MBA from Averett University. He has more than 12 years of experience in Information Technology and Telecommunications and has held a variety of business management leadership roles.

  • Photo of Karen Hoch

    Karen Hoch

    Director of Marketing

    Karen Hoch serves as Director of Marketing for Segra’s Lumos Networks and NorthState brands. She has extensive experience as a marketing leader creating integrated programs to enhance brand loyalty and drive new business. Karen is a native of North Carolina and holds a B.S.B.A. in Business from Salem College.

  • Photo of John Spilman

    John Spilman

    Senior Director, Product Management

    John Spilman is Senior Director of Product Management and leads product lifecycle management and market analytics for Segra’s Lumos Networks and NorthState brand service offerings. John is originally from West Chester, PA and holds a B.A. in Economics from Randolph-Macon College. He has experience in various leadership roles within product development, operations, regulatory affairs, and finance successfully supporting the launch and management of new fiber-based services and applications.

  • Photo of Heidi K. Padgett

    Heidi K. Padgett

    Director of Sales

    Heidi Padgett is Director of Sales, Community Services, and leads the organization in supporting new sales opportunities across residential and business segments throughout the Lumos Networks and NorthState service areas. Heidi is originally from Bedford, VA, and has more than 20 years of telecom industry experience in various customer support and sales leadership roles.

Our History

NorthState was initially established as High Point Telephone Exchange by local businessmen in 1895. In 1899, J.F. Hayden, an inventor and visionary who had earlier pioneered the first telephone system in neighboring Thomasville, purchased the High Point company and rapidly began expanding both systems.

In 1905, Hayden incorporated the High Point-based company and changed the name to North State Telephone Company. In 1919, Hayden purchased High Point’s competing Southern Bell system, which had been operating since 1907. In 1920, NorthState earned broad recognition when it became the first telephone company in the state to install the automatic-dial system.

In 1929, the company purchased the Randleman telephone system. The company continued its pattern of innovation and growth when the Thomasville company was merged into NorthState in 1935.

In 2020, NorthState was acquired by Segra. It continues to build upon a full range of fiber-based personal, home and small business products and services, including broadband Internet, voice services, digital television services, and more. NorthState, a Segra company, serves a broad area of the Piedmont Triad Region of North Carolina, including the communities of High Point, Thomasville, Archdale, Randleman, Jamestown, Trinity, Greensboro and Kernersville.

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Recent Press Releases

NorthState Technology Solutions Launches Compliance-As-A-Service For Credit Unions And Banks

May 23, 2018
As part of a technology assurance strategy designed to meet the evolving digital transformation demands of enterprise businesses, NorthState Technology Solutions, a secure cloud and IT solutions provider, is introducing Compliance-as-a-Service (CaaS).  The NorthState CaaS solution enables credit unions and banks to accelerate their abilities to comply with the cybersecurity standards of the Federal Deposit… read more

NorthState Technology Solutions Launches Next-Generation Unified Communications As A Service

May 9, 2018
NorthState Technology Solutions, a secure cloud and IT solutions provider, is introducing a hosted Unified Communications as a Service (UCaaS) solution that enables organizations to drive universal collaboration as part of an overall digitization strategy.  The introduction of UCaaS is part of the rapid evolution of NorthState’s technology assurance strategy to meet the digital transformation… read more

NorthState Technology Solutions Introduces Multi-cloud Exchange

May 1, 2018
NorthState Technology Solutions, a secure cloud and IT solutions provider, is introducing Multi-Cloud Exchange (MCX), which creates a hybrid cloud environment to help manage large amounts of traffic and data.  The introduction of MCX is part of the rapid evolution of NorthState’s technology assurance strategy to meet the digital transformation demands of businesses the company… read more

NorthState Technology Solutions Renews Commitment With Cis Securesuite

March 21, 2018
NorthState Technology Solutions, a secure cloud and IT solutions provider, announces its partnership with the Center for Internet Security (CIS). Through this membership, NorthState Technology Solutions will continue to bolster its cybersecurity defenses by leveraging CIS SecureSuite resources that include CIS Benchmarks, consensus-based, and internationally recognized security configuration resources, including CIS-CAT Pro and CIS Controls—a… read more

NorthState Technology Solutions Introduces Cisco Meraki As A Service (MAAS)

February 21, 2018
NorthState Technology Solutions, a secure cloud and IT solutions provider, has added Cisco Meraki as a Service (MaaS) to its line of business offerings. Cisco Meraki is a cloud-managed solution that allows businesses and other organizations to streamline wireless networks, switching, and security tasks via the web. Cisco Meraki is known as the industry gold… read more