A tech company you can trust.

NorthState provides high-speed fiber internet, wall-to-wall Wi-Fi, voice, and Fiber TV services to residential and business customers across North Carolina and Virginia, where we’re known as Lumos. Our customers enjoy the fastest fiber speeds available built on a network they can truly count on – all backed by local, expert customer care teams. We know that fast, reliable Fiber Internet is what you need to stay connected to the things that matter.

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Leadership Team

  • Photo of Diego B. Anderson

    Diego B. Anderson

    Chief Executive Officer

    Diego Anderson serves as our Chief Executive Officer for Lumos and NorthState. He has over 25 years of leadership experience in various operational and executive business management roles within Sprint, NTELOS, and Segra. Originally from South Carolina, Diego earned his B.S. in Electrical Engineering Technology from South Carolina State, a Masters in Administration from Central Michigan University, and a Masters in the Management of Information Technology from the University of Virginia, McIntire School of Commerce. Diego also serves as a board member for Blue Ridge Area Food Bank and Botanical Garden of the Piedmont.

  • Photo of David L. Smith

    David L. Smith

    Chief Network Officer

    David Smith is Chief Network Officer for Lumos and NorthState, leading operations, engineering, outside plant, facilities, supply chain, safety, and product marketing teams. He has over 15 years of experience in information technology and telecommunications and has held numerous business management leadership roles. Originally from Covington, VA, David holds a B.S. in Information Systems Management from Bridgewater College and an MBA from Averett University.

  • Photo of Mary McDermott

    Mary McDermott

    General Counsel

    Mary McDermott serves as General Counsel for Lumos and NorthState, managing all legal and regulatory affairs of the company. Previously, she served as General Counsel and Secretary at Segra and as Senior Vice President of Legal and Regulatory Affairs at NTELOS. Prior positions include Senior Vice President and General Counsel at Pathnet Telecommunications, Senior Vice President and Chief of Staff for Government Relations for the Personal Communications Industry Association, and Vice President of Legal and Regulatory Affairs for the U.S. Telecom Association. Additionally, she worked in the legal departments of New England Telephone and NYNEX. Mary holds a B.A. in Political Science from West Virginia University and a J.D. from Harvard Law School.

  • Photo of Andy Carwile

    Andy Carwile

    Head of Market Development

    Andy Carwile serves as Head of Market Development for Lumos and NorthState. A native of Virginia, Andy earned his B.S. in Electrical Engineering from Virginia Tech. He has extensive experience connecting communities through high-speed internet access projects. Andy began his telecommunications career over 30 years ago as a cable installer and held various positions with United Telecom, later moving to Sprint and then to Time Warner Communications. In 1998 Andy co-founded Clarity Communications Group, a fiber company based in North Carolina serving six states. Andy has previously served Lumos as Vice President of Business Development. He and his wife are the adoptive parents of five children and reside in southern Virginia.

  • Photo of Heidi K. Padgett

    Heidi K. Padgett

    Director of Sales

    Heidi Padgett is Director of Sales and Community Services. She leads the organization in supporting new sales opportunities across residential and business segments throughout the Lumos and NorthState service areas. Heidi is originally from Bedford, VA, and has more than 20 years of telecom industry experience in customer support and sales leadership roles.

  • Photo of Karen Hoch

    Karen Hoch

    Director of Marketing

    Karen Hoch serves as Director of Marketing for Lumos and NorthState. She has extensive experience as a marketing leader creating integrated programs to enhance brand loyalty and drive new business. Karen is a native of North Carolina and holds a B.S.B.A. in Business from Salem College.

  • Photo of Stephanie Houghtaling

    Stephanie Houghtaling

    Director of Customer Care

    Stephanie Houghtaling leads the Care and Service Delivery teams for Lumos and NorthState. Stephanie brings a wealth of connectivity call center experience to the leadership team from her roles at Western Wireless and T-Mobile and, for the last 15 years, she has been instrumental in the success of the call center at NorthState. Stephanie calls the Piedmont Triad of NC home and holds a PMP certification, a B.A. from East Carolina University, and a master’s degree in Sociology from Georgia State University.

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Recent Press Releases

NorthState Enters into Definitive Agreement to be Acquired by Segra

December 9, 2019
Segra to pay $80.00 per share in all-cash transaction Merger will enhance Segra’s growing fiber footprint in the Mid-Atlantic U.S. High Point, NC and Charlotte, NC – December 9, 2019 – North State Telecommunications Corporation (“NorthState” or the “Company”), a fiber optic network, cloud and IT services and cybersecurity provider, today announced a definitive agreement… read more

Auditor Issues NorthState Technology Solutions Service & Organization Controls Report (SOC 2 Type II)

July 17, 2018
Charlotte-based Parsons CPA, PLLC has submitted its independent auditor’s Service and Organization Controls Report (SOC 2 Type II) of NorthState Technology Solutions, LLC and concluded that the company is in full compliance.  The recently completed audit is for the period covering January 1, 2017 through December 31, 2017. The SOC 2 Type II Report included… read more

NorthState Technology Solutions Launches Compliance-As-A-Service For Credit Unions And Banks

May 23, 2018
As part of a technology assurance strategy designed to meet the evolving digital transformation demands of enterprise businesses, NorthState Technology Solutions, a secure cloud and IT solutions provider, is introducing Compliance-as-a-Service (CaaS).  The NorthState CaaS solution enables credit unions and banks to accelerate their abilities to comply with the cybersecurity standards of the Federal Deposit… read more

NorthState Technology Solutions Launches Next-Generation Unified Communications As A Service

May 9, 2018
NorthState Technology Solutions, a secure cloud and IT solutions provider, is introducing a hosted Unified Communications as a Service (UCaaS) solution that enables organizations to drive universal collaboration as part of an overall digitization strategy.  The introduction of UCaaS is part of the rapid evolution of NorthState’s technology assurance strategy to meet the digital transformation… read more

NorthState Technology Solutions Introduces Multi-cloud Exchange

May 1, 2018
NorthState Technology Solutions, a secure cloud and IT solutions provider, is introducing Multi-Cloud Exchange (MCX), which creates a hybrid cloud environment to help manage large amounts of traffic and data.  The introduction of MCX is part of the rapid evolution of NorthState’s technology assurance strategy to meet the digital transformation demands of businesses the company… read more