A tech company you can trust.

NorthState provides high-speed fiber internet, wall-to-wall Wi-Fi, voice, and Fiber TV services to residential and small business customers in NC as well as in VA, where we’re known as Lumos Networks. 

But we are more than your average internet company. Our customers enjoy the fastest fiber speeds available built on a network they can truly count on – all backed by local, expert customer care teams. We know that fast, reliable internet is what you need to stay connected to the things that matter. And your connection is our commitment. 

NorthState and Lumos Networks are a part of Segra, one of the largest independent fiber bandwidth companies in the U.S, headquartered in Charlotte, NC.

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Leadership Team

  • Photo of Diego B. Anderson

    Diego B. Anderson

    Senior Vice President and General Manager

    Diego Anderson serves as Senior Vice President and General Manager for the Lumos Networks and NorthState business units, both divisions of Segra. Originally from South Carolina, Diego earned his B.S. in Electrical Engineering Technology from South Carolina State, a Masters in Administration from Central Michigan University, and a Masters in the Management of Information Technology from University of Virginia, McIntire School of Commerce. He has more than 25 years of telecom experience in various business management and executive leadership roles.

  • Photo of Kristina H. Stone

    Kristina H. Stone

    Vice President of Care and Service Delivery

    Kristy Stone is Vice President of Care and Service Delivery and leads the teams responsible for customer service and technical support, as well as service delivery for Lumos Networks and NorthState. Originally from North Carolina, Kristy holds B.A. in Accounting and Economics, and a MBA Eq. from Gardner Webb College and ATT University. Kristy has 30 years of telecom experience and various craft and management roles in more than 22 states. She is certified by Satmetrix in Net Promoter Score and is a Six Sigma green belt.

  • Photo of David L. Smith

    David L. Smith

    Vice President of Technical Operations and Planning

    David Smith is Vice President of Technical Operations and Planning for Lumos Networks and NorthState. He leads network and field operations, engineering, outside plant, and project management teams. Originally from Covington, VA, David holds a B.S. in Information Systems Management from Bridgewater College, and a MBA from Averett University. He has more than 12 years of experience in Information Technology and Telecommunications and has held a variety of business management leadership roles.

  • Photo of Karen Hoch

    Karen Hoch

    Director of Marketing

    Karen Hoch serves as Director of Marketing for Segra’s Lumos Networks and NorthState brands. She has extensive experience as a marketing leader creating integrated programs to enhance brand loyalty and drive new business. Karen is a native of North Carolina and holds a B.S.B.A. in Business from Salem College.

  • Photo of John Spilman

    John Spilman

    Senior Director, Product Management

    John Spilman is Senior Director of Product Management and leads product lifecycle management and market analytics for Segra’s Lumos Networks and NorthState brand service offerings. John is originally from West Chester, PA and holds a B.A. in Economics from Randolph-Macon College. He has experience in various leadership roles within product development, operations, regulatory affairs, and finance successfully supporting the launch and management of new fiber-based services and applications.

  • Photo of Heidi K. Padgett

    Heidi K. Padgett

    Director of Sales

    Heidi Padgett is Director of Sales, Community Services, and leads the organization in supporting new sales opportunities across residential and business segments throughout the Lumos Networks and NorthState service areas. Heidi is originally from Bedford, VA, and has more than 20 years of telecom industry experience in various customer support and sales leadership roles.

Our History

NorthState was initially established as High Point Telephone Exchange by local businessmen in 1895. In 1899, J.F. Hayden, an inventor and visionary who had earlier pioneered the first telephone system in neighboring Thomasville, purchased the High Point company and rapidly began expanding both systems.

In 1905, Hayden incorporated the High Point-based company and changed the name to North State Telephone Company. In 1919, Hayden purchased High Point’s competing Southern Bell system, which had been operating since 1907. In 1920, NorthState earned broad recognition when it became the first telephone company in the state to install the automatic-dial system.

In 1929, the company purchased the Randleman telephone system. The company continued its pattern of innovation and growth when the Thomasville company was merged into NorthState in 1935.

In 2020, NorthState was acquired by Segra. It continues to build upon a full range of fiber-based personal, home and small business products and services, including broadband Internet, voice services, digital television services, and more. NorthState, a Segra company, serves a broad area of the Piedmont Triad Region of North Carolina, including the communities of High Point, Thomasville, Archdale, Randleman, Jamestown, Trinity, Greensboro and Kernersville.

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Recent Press Releases

NorthState Partnership Supports Technology Innovation Within The College Of Computing And Informatics At UNC Charlotte

January 4, 2018
Building on a tradition of technology innovation and a need for preparing women to pursue a career in computing and technology, NorthState is partnering with the College of Computing and Informatics to enhance and expand the University’s opportunities for women and minorities pursuing computing and technology-based degrees. NorthState will announce the details of its partnership… read more

NorthState And HQ Greensboro Create Tech Lab For Entrepreneurs

December 5, 2017
NorthState and HQ Greensboro have partnered to create the NorthState Tech Lab program to foster entrepreneurial growth for emerging local technology companies. The eight-week lab will include five entrepreneurial companies (total of 10 individuals). There is no cost to participants. The eight-week program was developed in collaboration with the Greensboro Chamber of Commerce’s Launch Greensboro as… read more

North State Creates Integrated It Services Business Unit

May 16, 2017
North State, a leading fiber optic network, IT security, data center and cloud services provider, has created a new, integrated IT services business unit.  The new business unit, Technology Solutions, will operate under a single, unified North State brand, and arises from the integration of company subsidiaries, DataChambers, a leading data center / colocation and… read more

Reminder: Round One Applications To Ignite NC Due April 3

March 27, 2017
Applications to Ignite NC, a statewide competition seeking application developers or entrepreneurs who have compelling, innovative, and future-forward ideas designed for Gigabit networks usage, are due April 3.  The Ignite NC competition, which is part of the larger US Ignite competition, is being produced with the support and partnership of NC Next Generation Networks, US Ignite and the… read more

New City Ventures And NC Riot Partner With NC Next Generation Networks And North State For US Ignite Smart Gigabit Communities Reverse Pitch Competition In North Carolina.

February 13, 2017
Today, New City Ventures and RIoT announced the organizations will co-host reverse pitch events throughout North Carolina on February 28, 2017 at 6 p.m. to launch North Carolina’s US Ignite competition. This event will be produced with the support and partnership of NC Next Generation Networks, US Ignite and the National Science Foundation and take place in Greensboro at HQ Greensboro and… read more