A tech company you can trust.

NorthState provides high-speed fiber internet, wall-to-wall Wi-Fi, voice, and Fiber TV services to residential and small business customers in NC as well as in VA, where we’re known as Lumos Networks. 

But we are more than your average internet company. Our customers enjoy the fastest fiber speeds available built on a network they can truly count on – all backed by local, expert customer care teams. We know that fast, reliable internet is what you need to stay connected to the things that matter. And your connection is our commitment. 

NorthState and Lumos Networks are a part of Segra, one of the largest independent fiber bandwidth companies in the U.S, headquartered in Charlotte, NC.

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Leadership Team

  • Photo of Diego B. Anderson

    Diego B. Anderson

    Senior Vice President and General Manager

    Diego Anderson serves as Senior Vice President and General Manager for the Lumos Networks and NorthState business units, both divisions of Segra. Originally from South Carolina, Diego earned his B.S. in Electrical Engineering Technology from South Carolina State, a Masters in Administration from Central Michigan University, and a Masters in the Management of Information Technology from University of Virginia, McIntire School of Commerce. He has more than 25 years of telecom experience in various business management and executive leadership roles.

  • Photo of Stephanie Houghtaling

    Stephanie Houghtaling

    Director of Customer Care

    Stephanie Houghtaling leads the Care and Service Delivery teams for Lumos Networks and NorthState, both divisions of Segra. Stephanie brings a wealth of connectivity call center experience to the leadership team from her roles at Western Wireless and T-Mobile and, for the last 15 years, she has been instrumental in the success of the call center at NorthState. Stephanie calls the Piedmont Triad of NC home and holds a PMP certification, a B.A. from East Carolina University, and a master’s degree in Sociology from Georgia State University.

  • Photo of David L. Smith

    David L. Smith

    Vice President of Technical Operations and Planning

    David Smith is Vice President of Technical Operations and Planning for Lumos Networks and NorthState. He leads network and field operations, engineering, outside plant, and project management teams. Originally from Covington, VA, David holds a B.S. in Information Systems Management from Bridgewater College, and a MBA from Averett University. He has more than 12 years of experience in Information Technology and Telecommunications and has held a variety of business management leadership roles.

  • Photo of Karen Hoch

    Karen Hoch

    Director of Marketing

    Karen Hoch serves as Director of Marketing for Segra’s Lumos Networks and NorthState brands. She has extensive experience as a marketing leader creating integrated programs to enhance brand loyalty and drive new business. Karen is a native of North Carolina and holds a B.S.B.A. in Business from Salem College.

  • Photo of John Spilman

    John Spilman

    Senior Director, Product Management

    John Spilman is Senior Director of Product Management and leads product lifecycle management and market analytics for Segra’s Lumos Networks and NorthState brand service offerings. John is originally from West Chester, PA and holds a B.A. in Economics from Randolph-Macon College. He has experience in various leadership roles within product development, operations, regulatory affairs, and finance successfully supporting the launch and management of new fiber-based services and applications.

  • Photo of Heidi K. Padgett

    Heidi K. Padgett

    Director of Sales

    Heidi Padgett is Director of Sales, Community Services, and leads the organization in supporting new sales opportunities across residential and business segments throughout the Lumos Networks and NorthState service areas. Heidi is originally from Bedford, VA, and has more than 20 years of telecom industry experience in various customer support and sales leadership roles.

Our History

NorthState was initially established as High Point Telephone Exchange by local businessmen in 1895. In 1899, J.F. Hayden, an inventor and visionary who had earlier pioneered the first telephone system in neighboring Thomasville, purchased the High Point company and rapidly began expanding both systems.

In 1905, Hayden incorporated the High Point-based company and changed the name to North State Telephone Company. In 1919, Hayden purchased High Point’s competing Southern Bell system, which had been operating since 1907. In 1920, NorthState earned broad recognition when it became the first telephone company in the state to install the automatic-dial system.

In 1929, the company purchased the Randleman telephone system. The company continued its pattern of innovation and growth when the Thomasville company was merged into NorthState in 1935.

In 2020, NorthState was acquired by Segra. It continues to build upon a full range of fiber-based personal, home and small business products and services, including broadband Internet, voice services, digital television services, and more. NorthState, a Segra company, serves a broad area of the Piedmont Triad Region of North Carolina, including the communities of High Point, Thomasville, Archdale, Randleman, Jamestown, Trinity, Greensboro and Kernersville.

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Recent Press Releases

Mandatory 10-digit Local Dialing Is Here

March 21, 2016
For Callers in the North Carolina 336 Area Code Starting April 23, 2016, all local calls made within the North Carolina 336 area code must be placed using the 10 digit telephone number (area code plus the 7-digit local telephone number), whether using home telephone service or cellular service. To ensure a continuing supply of telephone… read more

North State Stays Committed To The United Way Of Greater High Point With Another Record Setting Year

November 5, 2015
North State, a fiber-based Internet and cloud service provider, recently pledged $107,000 to the United Way of Greater High Point (“UWGHP”). North State has been a long-time supporter of the UWGHP with lifetime pledges of more than $1.2 million. “This year’s campaign was one of our best in recent memory,” said Royster Tucker III, Chief Executive Officer… read more

North State Announces New Fiber Internet Locations In Greensboro

October 7, 2015
North State announced today the availability of Fiber Internet in two multi-tenant buildings in downtown Greensboro. This is a step forward in North State’s plan to expand its fiber optic network throughout Greensboro and the Triad as it adds to the growing number of locations activated with Gigabit-speed Internet. The fiber-ready buildings are located at… read more

Area Code Overlay Approved For North Carolina Piedmont Area

September 16, 2015
To ensure a continuing supply of telephone numbers, the North Carolina Utilities Commission ordered a 743 Area Code Overlay for the area currently assigned to the 336 area code.   The new 743 area code will be “overlaid” over the same geographical area as the current 336 area code so that two area codes, 743… read more

North State Communications Acquires Stalwart

June 24, 2015
North State Communications, a leading fiber optic network, data center and cloud services provider, announces today that it has entered into a definitive agreement to acquire the assets of Stalwart, a leading IT security integrator. Paired with North State’s 2011 acquisition of DataChambers, Stalwart’s consulting and engineering prowess will help accelerate organizations’ security and operational… read more