A tech company you can trust.

NorthState provides high-speed fiber internet, wall-to-wall Wi-Fi, voice, and Fiber TV services to residential and small business customers in NC as well as in VA, where we’re known as Lumos Networks. 

But we are more than your average internet company. Our customers enjoy the fastest fiber speeds available built on a network they can truly count on – all backed by local, expert customer care teams. We know that fast, reliable internet is what you need to stay connected to the things that matter. And your connection is our commitment. 

NorthState and Lumos Networks are a part of Segra, one of the largest independent fiber bandwidth companies in the U.S, headquartered in Charlotte, NC.

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Leadership Team

  • Photo of Diego B. Anderson

    Diego B. Anderson

    Senior Vice President and General Manager

    Diego Anderson serves as Senior Vice President and General Manager for the Lumos Networks and NorthState business units, both divisions of Segra. Originally from South Carolina, Diego earned his B.S. in Electrical Engineering Technology from South Carolina State, a Masters in Administration from Central Michigan University, and a Masters in the Management of Information Technology from University of Virginia, McIntire School of Commerce. He has more than 25 years of telecom experience in various business management and executive leadership roles.

  • Photo of Stephanie Houghtaling

    Stephanie Houghtaling

    Director of Customer Care

    Stephanie Houghtaling leads the Care and Service Delivery teams for Lumos Networks and NorthState, both divisions of Segra. Stephanie brings a wealth of connectivity call center experience to the leadership team from her roles at Western Wireless and T-Mobile and, for the last 15 years, she has been instrumental in the success of the call center at NorthState. Stephanie calls the Piedmont Triad of NC home and holds a PMP certification, a B.A. from East Carolina University, and a master’s degree in Sociology from Georgia State University.

  • Photo of David L. Smith

    David L. Smith

    Vice President of Technical Operations and Planning

    David Smith is Vice President of Technical Operations and Planning for Lumos Networks and NorthState. He leads network and field operations, engineering, outside plant, and project management teams. Originally from Covington, VA, David holds a B.S. in Information Systems Management from Bridgewater College, and a MBA from Averett University. He has more than 12 years of experience in Information Technology and Telecommunications and has held a variety of business management leadership roles.

  • Photo of Karen Hoch

    Karen Hoch

    Director of Marketing

    Karen Hoch serves as Director of Marketing for Segra’s Lumos Networks and NorthState brands. She has extensive experience as a marketing leader creating integrated programs to enhance brand loyalty and drive new business. Karen is a native of North Carolina and holds a B.S.B.A. in Business from Salem College.

  • Photo of John Spilman

    John Spilman

    Senior Director, Product Management

    John Spilman is Senior Director of Product Management and leads product lifecycle management and market analytics for Segra’s Lumos Networks and NorthState brand service offerings. John is originally from West Chester, PA and holds a B.A. in Economics from Randolph-Macon College. He has experience in various leadership roles within product development, operations, regulatory affairs, and finance successfully supporting the launch and management of new fiber-based services and applications.

  • Photo of Heidi K. Padgett

    Heidi K. Padgett

    Director of Sales

    Heidi Padgett is Director of Sales, Community Services, and leads the organization in supporting new sales opportunities across residential and business segments throughout the Lumos Networks and NorthState service areas. Heidi is originally from Bedford, VA, and has more than 20 years of telecom industry experience in various customer support and sales leadership roles.

Our History

NorthState was initially established as High Point Telephone Exchange by local businessmen in 1895. In 1899, J.F. Hayden, an inventor and visionary who had earlier pioneered the first telephone system in neighboring Thomasville, purchased the High Point company and rapidly began expanding both systems.

In 1905, Hayden incorporated the High Point-based company and changed the name to North State Telephone Company. In 1919, Hayden purchased High Point’s competing Southern Bell system, which had been operating since 1907. In 1920, NorthState earned broad recognition when it became the first telephone company in the state to install the automatic-dial system.

In 1929, the company purchased the Randleman telephone system. The company continued its pattern of innovation and growth when the Thomasville company was merged into NorthState in 1935.

In 2020, NorthState was acquired by Segra. It continues to build upon a full range of fiber-based personal, home and small business products and services, including broadband Internet, voice services, digital television services, and more. NorthState, a Segra company, serves a broad area of the Piedmont Triad Region of North Carolina, including the communities of High Point, Thomasville, Archdale, Randleman, Jamestown, Trinity, Greensboro and Kernersville.

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Recent Press Releases

EQT Strengthens Commitment to Segra’s Residential and SMB Business

April 27, 2021
EQT Infrastructure to Support Company’s Accelerated Next Phase of Growth to Meet Market Demand for Fiber Broadband Connectivity WAYNESBORO, VA April 27, 2021 – Segra’s residential and small-to-medium sized business (SMB) business, operating under the Lumos Networks and NorthState brands, today announced a strengthened commitment to its fiber-to-the-premise (FTTP) strategy. As part of the announced… read more

THE NORTHSTATE TECH LAB SUMMER SESSION KICKS OFF JULY 8

July 8, 2020
Greensboro, NC (JULY 6, 2020)—NorthState and HQ Greensboro are excited to announce that the summer 2020 NorthState Tech Lab will begin on July 8.  NorthState Tech Lab is a six-week series of weekly programs that provides business, financial modeling, technical and marketing skills at no cost to emerging entrepreneurs in the Piedmont Triad. This session… read more

Segra Acquires NorthState

May 19, 2020
Customers Benefit from Expanded Fiber Footprint, Enhanced Products and Services Charlotte, NC – May 19, 2020 – Segra, one of the largest fiber infrastructure bandwidth companies in the Eastern U.S., today announced it has acquired NorthState, a provider of high-speed bandwidth services in the fast-growing Piedmont Triad region of North Carolina. The acquisition expands Segra’s fiber… read more

NorthState to Assist Customers Impacted by COVID-19

March 19, 2020
High Point, NC (March 19, 2020)—NorthState has joined other communications carriers across America to assist those adversely impacted by coronavirus (COVID-19) by maintaining connectivity and waiving late fees.  The move is part of the FCC chairman Ajit Pai’s call for a “Keep Americans Connected Pledge” to ensure connectivity for as many Americans as possible. Under… read more

NorthState Enters into Definitive Agreement to be Acquired by Segra

December 9, 2019
Segra to pay $80.00 per share in all-cash transaction Merger will enhance Segra’s growing fiber footprint in the Mid-Atlantic U.S. High Point, NC and Charlotte, NC – December 9, 2019 – North State Telecommunications Corporation (“NorthState” or the “Company”), a fiber optic network, cloud and IT services and cybersecurity provider, today announced a definitive agreement… read more