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Never question your connection with NorthState’s high-speed Fiber Internet, reliable Wi-Fi and 24/7 Technology Assurance. No surprise fees or promotional rates that suddenly skyrocket—just everything you need to stay connected.Learn More
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Make calls during a power outage with battery backup.
Fiber Voice service requires electrical power at your home to operate. NorthState offers a battery backup solution for a one-time charge of $200. With a fully-charged battery, you will have at least 24 hours of backup battery power for emergency voice services, including Emergency 911 service. For an additional charge multiple batteries may be purchased to provide up to 24 hours of backup battery power. Click here for product specifications. Replacement batteries (model PS36L-P7) are available at certain retailers.To order or inquire further about this product, please use NorthState’s chat service or call 336-886-3600 to talk to one of our service representatives.
There are a number of considerations to make as you consider whether or not to purchase battery backup service from NorthState. Since your Fiber Voice service requires electric power to operate, during a power outage you will not be able to make or receive calls without a backup power source or an alternative like a cell phone. The Battery Backup solution provided by NorthState is only intended to be used with NorthState’s Fiber Voice service and will not power cordless phones, other devices, including those that assist customers with disabilities or home security systems, or your internet or TV service. During a power outage, please use your voice service only for emergency calls to preserve your battery power. NorthState will not provide credits and is not liable for service interruptions due to power outages. There may be other commercially available sources of backup power, such as a generator or an uninterruptible power source that may provide backup power for your voice service. Please consult the manufacturers of those types of devices for more information about their functions and capabilities.
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Note: On occasion a technician may come out to your home prior to the installation to prepare any outside connections that may be necessary. This pre-work takes place outside of the home and will not require you to be at your residence.
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NorthState’s Fiber Internet is lightning-fast with larger bandwidth and symmetrical upload and download speeds. Fiber connectivity brings you dependability and stunning clarity, so your life runs without interruptions.
Rely on a strong Wi-Fi connection throughout your home. With as many access points as you need, all your friends and family can connect their wireless devices to stream, game and surf confidently.
Whether you have a problem with your equipment or ours, need additional protection or updates on your slow devices, or want to know how to keep kids safe with parental controls, we are here around the clock to help you stay connected.
* New residential customers only. Offer not valid with any other offer or promotion. Available in serviceable areas only. Credit qualifications apply. The rate of $79.99 includes Fiber Internet with download speeds up to 500 Mbps and upload speeds up to 500 Mbps. Internet speeds are up to maximum advertised upload and download speed available. Speeds may vary and are not guaranteed. Technology Assurance covers up to 4 Devices (Computers/Mobile Phones) with: Web security & anti-virus, Bloatware removal tool (Computer only), Cryptomining protection (Computer only), Anti-theft for phone or tablet (Locate device, Lock device with a 4-digit Pin made in real time, Message device, Set off an alarm on the device turned off only by the 4-digit Pin, All data can be wiped), automatic File backup (250GB), Firewall protection, Anti-phishing/safe surfing, Parental controls, Password management tool, Behavior based scanning and quarantine, Ransomware scanning and removal, Unlimited virus removal. Some Support processes are not available for mobile devices. Basic installation included. Customer is responsible for all additional charges, including but not limited to taxes, surcharges, installation (beyond basic), On Demand, other pay-per-view services and non-returned equipment. See Terms and Conditions at northstate.net and call 336-884-6675 for additional details. Subject to applicable law, NorthState may change, re-arrange, add, delete or otherwise modify any service and pricing at any time, with or without prior notice. Customer may cancel at any time with 3 working days’ notice. All NorthState equipment must be returned to NorthState prior to any termination of services. ©2019 NorthState. All rights reserved. NorthState® is a trademark of North State Telephone Company or its affiliates, registered in the U.S.